About Zoho Voice
Zoho Voice is a cloud-based business phone system from Zoho that helps small and medium-sized businesses (SMBs) make and receive sales and support calls over the internet at low costs. It provides unlimited business calling, flexible call handling, and mobile access so teams can manage calls from anywhere, supporting effective communication. The platform integrates with other Zoho applications and third-party tools, allowing for simplified operations and improved customer interactions. Key capabilities: unlimited calling mobile access integration with Zoho apps call recording call analytics Best for: SMBs that need an affordable solution for managing business communication.
Zoho Voice is a cloud-based telephony software that enables businesses to make and receive both local and international calls, manage call centers, and streamline customer communication through various channels. It offers users the ability to set up virtual business phone numbers and take calls on any device, including mobile phones and laptops. The software integrates with Zoho's CRM, providing a seamless connection between communication and customer data. With its global reach, Zoho Voice is ideal for businesses looking to expand operations and stay connected with clients and customers across different countries, especially Nigeria, South Africa, and the US. It is designed for businesses of all sizes and can be easily deployed without the need for special equipment, making it suitable for remote teams. The user interface of Zoho Voice is intuitive, allowing businesses to manage calls and track call statistics efficiently. Features like call barging, power dialers, and queue performance metrics are available for contact centers, while its SMS functionality enhances customer engagement by enabling two-way SMS communication.
Pros & Cons
- +Its been good so far and I am hoping this changes to great in the near future.
- +The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements.
- +My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management.
- +Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable.
- −There is lack of guidance on how to do 10DLC compliance certification correctly.
- −Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial.
- −The mobile app sometimes faces connectivity issues, which can be frustrating.
- −Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.
Features
Key features
- Unlimited Calling
- Offers unlimited calls within 14 countries, providing a cost-effective solution for businesses with international calling needs.
- Multi-Channel Connectivity
- Allows voice and two-way SMS communication, essential for modern businesses looking to engage customers through various channels.
- Cloud-Based Contact Center
- Provides businesses with the ability to manage customer interactions via a cloud-based contact center.
- CRM and Helpdesk Integration
- Integrates with Zoho’s CRM and helpdesk systems, ensuring smooth communication and efficient customer service operations.
- Mobile and Desktop Apps
- Provides mobile apps for Android and iOS, enabling users to make and receive calls on the go. Also includes browser extensions for ease of access.
Additional features
- Voice Connectivity
- High-quality voice calls over the internet for both local and international communication.
- Advanced Call Center Features
- Features like Call Barging, Power Dialer, and Queue Performance Metrics to help manage call center operations effectively.
- Two-Way SMS
- Engage customers with real-time SMS communication.
- Softphone
- Use the softphone feature to make calls from any device, including mobile phones and desktops.
- Virtual Phone Numbers
- Get local and toll-free numbers from multiple countries, expanding the global reach of your business.
- Call Statistics and Reporting
- Access detailed call metrics and reports, helping businesses monitor and optimize performance.
- Pay-as-You-Go
- Flexible payment option where businesses pay only for the calls they make and receive.
- Seamless Team Collaboration
- Add multiple users to your account for team-wide communication and extension calling.
Pricing
Monthly plans
Basic
USD 39
Standard
USD 59
Billed Monthly
USD 79
Countries & Languages
Interface languages
Billing currencies
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About Zoho Voice
Zoho Voice is a cloud-based business phone system from Zoho that helps small and medium-sized businesses (SMBs) make and receive sales and support calls over the internet at low costs. It provides unlimited business calling, flexible call handling, and mobile access so teams can manage calls from anywhere, supporting effective communication. The platform integrates with other Zoho applications and third-party tools, allowing for simplified operations and improved customer interactions. Key capabilities: unlimited calling mobile access integration with Zoho apps call recording call analytics Best for: SMBs that need an affordable solution for managing business communication.
Zoho Voice Details
Zoho Voice's In-App Market Place
Does Zoho Voice have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Basic
USD 39
Standard
USD 59
Billed Monthly
USD 79
Accepted Payment Currencies
USD ($)
Pros & Cons
- Its been good so far and I am hoping this changes to great in the near future.
- The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements.
- My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management.
- Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable.
- There is lack of guidance on how to do 10DLC compliance certification correctly.
- Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial.
- The mobile app sometimes faces connectivity issues, which can be frustrating.
- Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.
Zoho Voice's Support Options
Email Address
support@zohovoice.comContact
+1(888) 900 9646Zoho Voice's Alternatives
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