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Zoho Voice

0(0 reviews)
Software Status:Active

About Zoho Voice

Zoho Voice is a cloud-based business phone system from Zoho that helps small and medium-sized businesses (SMBs) make and receive sales and support calls over the internet at low costs. It provides unlimited business calling, flexible call handling, and mobile access so teams can manage calls from anywhere, supporting effective communication. The platform integrates with other Zoho applications and third-party tools, allowing for simplified operations and improved customer interactions. Key capabilities: unlimited calling mobile access integration with Zoho apps call recording call analytics Best for: SMBs that need an affordable solution for managing business communication.

Zoho Voice Details

Vendor
Zoho
Year Launched
Location
4141 Hacienda Drive Pleasanton, California 94588 USA
Deployment
cloud, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Chinese, Japanese, Korean
Users
Businesses with a focus on customer support., Remote teams that need to stay connected globally., Small to medium-sized businesses seeking a cost-effective telephony solution., Teams using Zoho CRM and other Zoho business apps.
Industries Served
Customer Support: Used by companies with support teams who need efficient communication., Sales: Essential for teams that rely on telecommunication to manage leads and clients., Global Enterprises: Companies with international customers or teams across multiple locations.
Tags
Telephony, Cloud-Based, CRM Integration, Call Center Management, SMS Communication

Zoho Voice's In-App Market Place

Does Zoho Voice have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Its been good so far and I am hoping this changes to great in the near future.
  • The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements.
  • My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management.
  • Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable.
  • There is lack of guidance on how to do 10DLC compliance certification correctly.
  • Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial.
  • The mobile app sometimes faces connectivity issues, which can be frustrating.
  • Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.

Zoho Voice's Support Options

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