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3CLogic

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About 3CLogic

3CLogic is an AI-powered contact center software from 3CLogic that changes customer use (CX) and employee use (EX). It provides voice-first capabilities, data integration, and support for Contact Center operations so organizations can deliver connected experiences. Tailored for ServiceNow, 3CLogic integrates with existing platforms, improving CRM and Customer Service Management systems. The solution is globally available, making it suitable for businesses of various scales. With features such as easy access to customer support via phone or email, scheduling demos, and dedicated contact options, 3CLogic ensures companies have the necessary tools for efficient communication. Key capabilities: voice-first CX data integration contact center support ServiceNow integration global availability Best for: businesses needing advanced contact center solutions for improved customer interactions.

3CLogic Details

Vendor
3CLogic
Year Launched
2005
Location
500 N. Washington Street #10954, Rockville, Maryland 20849, US
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
Auto Dialer, Call Center, Call Recording, Contact Center, Customer Success, Customer Engagement, Customer Experience, Customer Service, IVR, VoIP, Telephony, Sales Enablement, Predictive Dialer.
Users
Auto Dialer, Call Center, Call Recording, Contact Center, Customer Success, Customer Engagement, Customer Experience, Customer Service, IVR, VoIP, Telephony, Sales Enablement, Predictive Dialer
Industries Served
IT Services and IT Consulting
Tags
Auto Dialer, Call Center, Call Recording, Contact Center, Customer Success, Customer Engagement, Customer Experience, Customer Service, Telephony, Sales Enablement, Predictive Dialer

3CLogic's In-App Market Place

Does 3CLogic have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (SFr), Cny (¥), Inr (₹), Rub (₽), Mxn (Mex$), Sek (kr), Nok (kr), Dkk (kr), Zar (R), Ils (₪), Brl (R$), ArS ($), Krw (₩), Try (₺)

Pros & Cons

  • Intelligent Self-Service: Reduces call volume and improves customer satisfaction with AI-powered self-service portals.
  • Generative and Conversational AI: Enhances customer interactions with natural language processing and automated responses.
  • Agent Automation and Coaching: Optimizes agent performance with real-time guidance and automated task completion.
  • CRM Integration: Integrates seamlessly with leading CRM platforms like Salesforce, ServiceNow, SAP, and Microsoft Dynamics.
  • Unified Experience: Provides a unified experience for agents and customers across multiple channels.
  • Personalized Interactions: Delivers personalized customer experiences through AI-powered insights.
  • Faster Resolution Times: Reduces resolution times with efficient routing and automation.
  • Improved Customer Satisfaction: Enhances customer satisfaction with efficient and effective interactions.
  • Reduced Costs: Lowers operational costs through automation and streamlined workflows.
  • Improved Agent Productivity: Empowers agents with tools to handle more calls and resolve issues faster.
  • Enhanced Data-Driven Decision Making: Provides valuable insights through analytics and reporting.
  • Implementation Complexity: Implementing a complex solution like 3CLogic can require significant effort and technical expertise.
  • Learning Curve: Agents and administrators may need extensive training to fully utilize the system's capabilities.
  • Initial Investment: The initial investment in the software and implementation can be substantial.
  • Ongoing Costs: Ongoing costs for maintenance, support, and potential additional features.
  • Dependency on Vendor: Relying on a single vendor can limit flexibility and increase costs in the long term.
  • Sensitive Data: Dealing with sensitive customer data requires robust security measures.
  • Data Breach Risk: Any security breach could have significant consequences.

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