3Labal logo

3Labal

by 3Labal · Since 2010
No reviews yet
ActiveAvailable globallyCloud
Quick facts
Vendor3Labal
Year launched2010
StatusActive
LocationAppt N 5, Marrakech, Maroc
Countries servedGlobal
Languages1
IntegrationsN/A
Free tierN/A
Free trialYES
Contact salesN/A

About 3Labal

3Labal is a content management software/platform from 3Labal that helps organizations manage and restrict access to their web pages. It provides features such as page blocking, customizable access settings, and user permission controls so that sensitive information can be protected. This software allows users to easily configure which pages are available or restricted based on user roles. Additionally, it offers analytics to track access attempts and monitor compliance. Key capabilities: page blocking customizable access settings user permission controls analytics tracking compliance monitoring Best for: organizations that need to manage access to web content effectively.

3Labal by 3Labal is a customer support platform designed to centralize multichannel customer interactions, case management, and analytics for mid-sized businesses. It aims to streamline ticket routing, reduce response times, and surface insights; core capabilities include shared inboxes, automated routing rules, a unified customer timeline, SLA tracking, and an integrated knowledge base. The user interface is clean and role-aware: agents use a compact ticket view with threaded conversations, contextual customer profiles, and one-click macros, while supervisors access real-time dashboards with team queues and SLA heatmaps. Navigation is intuitive keyboard shortcuts, quick filters, and a command palette accelerate frequent tasks and the customization panel lets teams tailor fields, tags, and workflow stages without coding. Functionality spans multichannel ingestion (email, chat, social), automated assignment, SLA and escalation workflows, collision-detection to prevent duplicate replies, and an AI-assisted reply composer that suggests response fragments and relevant knowledge base articles.

Pros & Cons

Pros
  • Local Moroccan Support is targeted for the specific needs of small businesses and cooperatives.
  • Smart Alerts prevent penalties due to forgotten administrative and tax deadlines easily.
  • Electronic Government Counter centralizes government administrative processes in one place.
  • Direct Access to Experts for personalized advice aids in crucial business decision making.
  • Seven Day Free Trial allows new users to fully test the application without any financial commitment.
Cons
  • Access to Experts and the full library is not included in the basic free access pack.
  • The Service Is Limited to Moroccan entrepreneurs and is not a global business solution.
  • Specific Features of the Gold and Premium packs are not detailed clearly.
  • The Application Requires manual input and updating of the business profile by the user.
  • Reliance on the Partner Network may limit the scope of available technical and business support.

Features

Key features

Smart Personalized Alerts

Keeps users up to date with personalized notifications for their tax and administrative deadlines.

Centralized Resources

Provides access to a comprehensive library of essential laws, regulations, and business tools.

Connection and Market Visibility

Acts as a one stop shop for entrepreneurial services and increases a business's market presence.

Personalized Expert Access

Offers, in the paid formulas, a direct way to contact experts for targeted advice and support.

Electronic Government Service Counter

Provides access to an electronic government services counter to simplify administrative procedures.

Local Moroccan Support

The application is built by a Moroccan player and is supported by over one hundred local partner experts.

Additional features

Smart Alerts

The application sends notifications regarding tax deadlines and administrative due dates.

Entrepreneurial Library

Provides access to a compilation of laws, regulations, and tools necessary for business management.

Electronic Government Services

Offers a point of access to online government administrative services.

Entrepreneurial Community

Allows access to a network of other entrepreneurs for information sharing.

Access to Experts

Users can contact specialists for advice and support (available in paid packs).

Access to News

Provides the latest news relevant to the world of entrepreneurship.

Free Trial

Offers a full seven day free trial of the service without requiring a credit card.

Tiered Pricing Formulas

Offers three levels of pricing (Free, Gold, Premium) adapted to growing needs.

Business Monitoring

Assists users in their approaches, procedures, and monitoring of their market.

Business Profile Update

Allows users to modify and update their business information within the application.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

FRENCH

Billing currencies

🇲🇦MAD

No reviews yet

Be the first to drop a review

Alternatives to 3Labal

Widebot logo

Widebot

Widebot is a chatbot software from Widebot designed for automating customer communication. It includes features…

Chatway logo

Chatway

Chatway is a live chat and AI chatbot platform designed to help businesses improve customer…

Apple Support logo

Apple Support

The official support platform for Apple products, providing users with access to troubleshooting guides, device…

Flipdesk logo

Flipdesk

A cloud-based unified workflow and ticketing system for managing end-user job requests. It provides ticket…

OpenWidget logo

OpenWidget

A suite of free, no-code website widgets designed to improve customer engagement and sales. Includes…

CloudEngage logo

CloudEngage

CloudEngage is a personalization and customer engagement ecosystem. It offers tools for real-time website personalization,…

Spot something wrong or outdated?

Suggest a correction — a reviewer verifies every change.

Often compared with 3Labal

Compare any two tools →
Widebot logo
Widebot
Marketing Automation
0.0
Chatway logo
Chatway
Customer Engagement
0.0
Apple Support logo
Apple Support
Customer Support
0.0
Flipdesk logo
Flipdesk
IT Service Management
0.0