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800response

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Software Status:Active

About 800response

800response is a call tracking software from 800response that helps businesses manage their inbound communications. It includes features such as call tracking, virtual call centers, and analytics so companies can gain insights into their customer interactions. This platform supports various integrations with CRM systems and marketing tools, allowing businesses to simplify their workflows. With reliable reporting capabilities, users can analyze call performance and customer behavior to make informed decisions. Key capabilities: call analytics lead tracking virtual receptionist SMS marketing integration support Best for: businesses that need effective call management and performance tracking.

800response Details

Vendor
800response
Year Launched
1990
Location
38 Eastwood Drive, Suite 401, South Burlington, VT, United States, Vermont
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian.
Users
Business Owners, Marketing Managers, Sales Teams, Customer Service Representatives, Call Center Managers, Lead Qualification Specialists
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Tracking

800response's In-App Market Place

Does 800response have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), BRL (R$)

Pros & Cons

  • Extensive Experience: Over 30 years in the industry, providing a strong foundation and expertise in the field of vanity numbers and call tracking.
  • Large Inventory of Vanity Numbers: Offers a vast selection of memorable vanity numbers, allowing businesses to choose numbers that align with their brand and are easy for customers to remember.
  • Comprehensive Solutions: Provides a suite of solutions beyond just vanity numbers, including call tracking, call routing, call recording, call analytics, and speech analytics.
  • Focus on Customer Experience: Emphasizes customer experience (CX) throughout their offerings, aiming to help businesses improve customer interactions and drive revenue growth.
  • Industry Leadership: Positions themselves as the industry leader in shared-use services for 1-800 vanity numbers.
  • Strong Partnerships: Offers solutions for various business types, including small businesses, dealers/franchises, and advertising agencies.
  • Potential for Vendor Lock-in: Relying heavily on 800response for call tracking and vanity numbers may create some degree of vendor lock-in.
  • Limited Information: The provided information is concise and may not fully detail all features, pricing, and specific use cases.

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