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8x8 Contact Center

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Software Status:Active

About 8x8 Contact Center

8x8 Contact Center is a contact center software from 8x8 that offers an AI-enabled omnichannel cloud solution. It includes omnichannel routing, self-service options, and agent workspaces so agents can connect more and answer faster. This platform provides features that support customer engagement across various channels, enabling teams to deliver tailored customer experiences. With its focus on efficiency, the 8x8 Contact Center also includes workforce management tools to help improve operations. Key capabilities: Connected Teams Customer Support Frontline Teams Omnichannel Experiences Workforce Management Best for: organizations that need a comprehensive solution for managing customer interactions and improving agent productivity.

8x8 Contact Center Details

Vendor
8x8
Year Launched
1987
Location
Global Headquarters 675 Creekside Way, Campbell, CA 95008
Deployment
cloud, on premise, windows, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese, Korean
Users
Mid Market and Enterprise Companies who require call center technology.
Industries Served
Education, Government, Manufacturing, Retail, Financial Services, Healthcare, Professional Services, Transportation
Tags
VoIP business phone service, hosted VoIP, Small business phone systems, web conferencing, virtual contact center, virtual call center, enterprise global communications, business phone systems, unified communications, team collaboration, Enterprise Engagement Management, customer experience, employee experience, video conferencing, contact center, voip, CCaaS, and UCaaS

8x8 Contact Center's In-App Market Place

Does 8x8 Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Cad (CA$), Aud (A$), Jpy (¥), Cny (CN¥), etc.

Pros & Cons

  • 1. Omnichannel Support: Supports multiple communication channels, making it easy to manage customer interactions across various platforms from a single dashboard.
  • 2. AI and Automation: The platform’s use of AI-driven chatbots, smart routing, and automated workflows helps improve efficiency and reduce response times.
  • 3. Scalable Solution: Being cloud-based, the 8x8 Contact Center can scale with the needs of growing businesses, from small teams to large enterprises.
  • 4. Customizable Reporting: Real-time and historical reporting allows businesses to tailor analytics to their specific needs and track important KPIs.
  • 5. Integration with CRMs: The seamless integration with popular CRM platforms ensures that agents have the customer data they need to provide personalized support.
  • 1. Pricing Transparency: The lack of publicly available pricing can make it difficult for businesses to estimate the cost upfront without reaching out to the sales team.
  • 2. Learning Curve: Due to the feature-rich nature of the platform, there may be a learning curve for new users, especially for businesses without prior experience with advanced contact center tools.
  • 3. Complex Setup for Large Organizations: Larger enterprises may find the initial setup and configuration to be time-consuming or complex depending on their specific needs.

8x8 Contact Center's Support Options

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