About Ansapoint
Ansapoint is a call center staffing tool from Westbay Engineers that helps users analyze the agent requirements of the inbound call center or help desk. It combines CC-Excel, Erlang for Excel, and Westbay Traffic Calculators so users can accurately assess staffing needs. Ansapoint also includes a VoIP Calculator, enabling users to improve the telecommunication setup. With free upgrades for life, this software ensures users always have the latest features and improvements. The platform supports data-driven decision-making to improve efficiency in call center operations. Key capabilities: CC-Excel Erlang for Excel Westbay Traffic Calculators Ansapoint VoIP Calculator Best for: call center managers and operators that need to analyze and adjust staffing levels effectively.
Ansapoint by Ansa Software Ltd. is a comprehensive call center software designed to streamline customer service operations and enhance efficiency. Its standout features include robust call routing capabilities, customizable call scripts, and real-time monitoring tools to track performance and analytics. The user interface of Ansapoint is intuitive and user-friendly, making it easy for agents to navigate and access key information. The design elements are minimalistic yet functional, with clear call queues and easily accessible dashboards for supervisors to monitor agent activity in real-time. One of the core functionalities that distinguish Ansapoint from its competitors is its advanced scripting tools, which allow organizations to create personalized and automated responses for common customer inquiries. This feature helps reduce agent workload and ensure consistent messaging across all customer interactions. In terms of performance, Ansapoint excels in managing large datasets and complex call operations. The software is highly reliable, with minimal downtime and fast response times even during peak call volumes. Ansapoint integrates seamlessly with other tools such as CRM systems and workforce management software, providing a unified platform for managing customer interactions.
Pros & Cons
- +Easy to Use: Interface resembles familiar Windows Explorer, making navigation and data entry straightforward.
- +Graphical Reports and Charts: Provides clear visualizations of call center staffing requirements and agent occupancy.
- +Detailed Analysis: Calculates various metrics like number of agents required, average speed to answer, queue length, and agent utilization.
- −Unclear on Advanced Features: The description mentions "advanced call center staffing features" but lacks specifics, making it difficult to assess their capabilities.
- −Limited Information on Customer Support: While contact information is provided, the quality and responsiveness of customer support is unclear.
- −Potential for Outdated Information: The copyright date is 2025, and the software may not reflect the latest call center trends or feature updates.
Features
Key features
- Analyzes call center staffing requirements for inbound calls.
- Estimates the number of agents needed to meet service level targets.
- Calculates the number of trunks required for peak incoming traffic.
- Offers a user-friendly interface with familiar Windows Explorer layout.
- Provides graphical charts and printed reports for clear data visualization.
- Supports various call center needs
- Definable service level targets (e.g., % of calls answered within a specific time)
- 15, 30, or 60-minute call interval options
- Import of call volume data from Microsoft Excel
- Definable average call durations and wrap-up times
- Flexible agent availability settings (considering breaks)
- Definable trunk blocking targets
- Large call volume support (up to 100,000 calls per hour)
- Variable start times for call center operations
Additional features
- Service Level Target Definition
- Set desired percentage of calls answered within a specified queuing time (e.g., 80% answered within 20 seconds).
- Variable Time Intervals
- Choose between 15, 30, or 60-minute intervals for call data entry.
- Call Volume Import
- Import call volume data from Microsoft Excel for easier analysis.
- Average Call Duration Definition
- Set the average duration of your calls (up to 30 minutes).
- Wrap-Up Time Definition
- Specify the average time agents take for post-call activities (up to 30 minutes).
- Agent Availability Factor
- Account for planned agent breaks in calculations.
- Trunk Blocking Target
- Define the acceptable percentage of blocked calls due to insufficient trunk lines.
- Large Call Volume Support
- Handles inbound call volumes of up to 100,000 calls per hour.
- Variable Start Time
- Specify the start time for your call center operations.
- Printed Reports
- Generate detailed reports with call volume and analysis results for each analyzed period.
- Charts
- Visualize call center staffing requirements and agent occupancy levels through bar and line charts. Ability to print or export charts.
- Local Database
- Stores all information locally, eliminating the need for manual saving.
- User Guide and Help System
- Provides comprehensive instructions and answers to common questions.
- Free Upgrades for Life
- License includes free upgrades for the software.
- Single User License
- Allows installation on one PC ($149).
- Site License
- Enables unlimited installations within one company building.
- Global License
- Grants installation rights on all company PCs worldwide.
Pricing
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About Ansapoint
Ansapoint is a call center staffing tool from Westbay Engineers that helps users analyze the agent requirements of the inbound call center or help desk. It combines CC-Excel, Erlang for Excel, and Westbay Traffic Calculators so users can accurately assess staffing needs. Ansapoint also includes a VoIP Calculator, enabling users to improve the telecommunication setup. With free upgrades for life, this software ensures users always have the latest features and improvements. The platform supports data-driven decision-making to improve efficiency in call center operations. Key capabilities: CC-Excel Erlang for Excel Westbay Traffic Calculators Ansapoint VoIP Calculator Best for: call center managers and operators that need to analyze and adjust staffing levels effectively.
Ansapoint Details
Ansapoint's In-App Market Place
Does Ansapoint have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), CHF (Fr.), SEK (kr), NOK (kr), DKK (kr), AED (د.إ), SAR (﷼), ZAR (R), MXN ($)
Pros & Cons
- Easy to Use: Interface resembles familiar Windows Explorer, making navigation and data entry straightforward.
- Graphical Reports and Charts: Provides clear visualizations of call center staffing requirements and agent occupancy.
- Detailed Analysis: Calculates various metrics like number of agents required, average speed to answer, queue length, and agent utilization.
- Unclear on Advanced Features: The description mentions "advanced call center staffing features" but lacks specifics, making it difficult to assess their capabilities.
- Limited Information on Customer Support: While contact information is provided, the quality and responsiveness of customer support is unclear.
- Potential for Outdated Information: The copyright date is 2025, and the software may not reflect the latest call center trends or feature updates.
Ansapoint's Support Options
Ansapoint's Alternatives
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