Arc Ticketing logo

Arc Ticketing

by Athen Systems · Since 2018
No reviews yet
N/AAvailable globallyCloud
Quick facts
VendorAthen Systems
Year launched2018
StatusN/A
LocationNew York, NY US
Countries servedGlobal
Languages1
Integrations1+
Free tierN/A
Free trialN/A
Contact salesYES

About Arc Ticketing

Arc Ticketing is a ticketing software from Athen Systems that manages event ticket sales. It provides features such as online ticket purchasing, real-time inventory tracking, and customer management so event organizers can efficiently manage their sales operations. The platform is designed to cater to a wide range of events, ensuring that users can easily set up and monitor ticket sales. With an intuitive interface, it allows for quick adjustments to ticket pricing and availability. Key capabilities: online ticket purchasing real-time inventory tracking customer management event analytics user-friendly interface Best for: event organizers that need a comprehensive solution for ticket sales and management.

Arc Ticketing is a customer support software designed to streamline ticketing operations and enhance the overall customer experience. Its standout features include a user-friendly interface, advanced analytics tools, and robust reporting capabilities. The user interface of Arc Ticketing is clean and intuitive, making it easy for users to navigate and perform tasks efficiently. The software incorporates unique design elements such as customizable dashboards and drag-and-drop functionality, which enhance the overall user experience and allow for greater personalization. One of the core functionalities that sets Arc Ticketing apart from its competitors is its innovative dynamic pricing feature, which allows organizations to adjust ticket prices in real-time based on demand and other factors. This helps maximize revenue and optimize ticket sales. In terms of performance, Arc Ticketing is fast, efficient, and reliable, even when managing large datasets or complex operations. The software is designed to handle high volumes of transactions with minimal downtime, ensuring a seamless ticketing experience for customers. Arc Ticketing seamlessly integrates with other tools and platforms, making it compatible across different systems and environments.

Pros & Cons

Pros
  • Automated ticket routing enhances efficiency.
  • Comprehensive SLA management ensures timely resolutions.
  • Multi-channel support streamlines customer interactions.
  • Robust reporting tools aid in performance analysis.
  • Cloud-based deployment offers scalability.
Cons
  • No free version or trial available.
  • Limited information on advanced analytics features.
  • No in-app marketplace for additional tools or services.
  • No mobile application for chat management.

Features

Key features

Automated Routing

Automatically assigns tickets to the appropriate department or agent based on predefined rules.

Service Level Agreement (SLA) Management

Set benchmarks for ticket resolution times and receive notifications when SLAs are breached.

Multi-Channel Communication

Manage customer inquiries from various channels, including email, live chat, and social media, within a unified dashboard.

Additional features

Collaboration Tools

Facilitate teamwork among agents to resolve complex issues efficiently.

Reporting & Analytics

Gain insights into response times, ticket volume, and customer satisfaction to optimize support strategies

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
10
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇱ILS🇷🇺RUB

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