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About AskNicely

AskNicely is a customer feedback software from AskNicely that helps businesses gather and analyze customer insights. It provides features such as Net Promoter Score (NPS) surveys, customizable feedback templates, and real-time reporting tools so organizations can understand customer sentiment more effectively. This platform allows businesses to track customer use over time, identify areas for improvement, and engage with customers directly based on their feedback. With capabilities like automated feedback requests - data visualization - response analysis - customer segmentation - integration with other business tools. Best for: organizations that need to monitor customer satisfaction and drive engagement based on feedback.

AskNicely Details

Vendor
AskNicely.
Year Launched
2014
Location
1615 SE 3rd Ave, Floor 3, Portland, OR, United States, Oregon
Deployment
cloud, ios, android
Training Options
videos
Countries Served
All Countries.
Languages
English
Users
Manager, Customer Service Representative, Marketing Coordinator, Sales Associate, Team Leader.
Industries Served
Healthcare, Education, Finance, Retail
Tags
NPS, Customer Feedback, CX Management, Surveys, Frontline Engagement, Gamification

AskNicely's In-App Market Place

Does AskNicely have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • User-Friendly Interface: Intuitive design makes it easy for teams to adopt and use daily.
  • Real-Time Feedback: Immediate insights allow for prompt action on customer concerns.
  • Comprehensive Analytics: Detailed reports help in understanding customer sentiments and trends.
  • Robust Integrations: Seamless connectivity with popular tools enhances workflow efficiency.
  • Pricing Transparency: Some users find the pricing structure less transparent.
  • Learning Curve: Advanced features may require time to master.
  • Limited Offline Access: Primarily cloud-based, which may be a constraint in low-connectivity areas.
  • Customization Limits: Certain customization options might be restricted without higher-tier plans.

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