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astDIAL

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Software Status:Active

About astDIAL

AstDIAL is a telephony software/platform from AstCRM Systems that provides a reliable communication solution for businesses. It combines features like call routing, voice mail, and conference calling so users can manage their communication needs efficiently. The software supports both inbound and outbound calling, allowing organizations to connect with customers and team members with ease. Additionally, astDIAL facilitates integration with various CRM systems, enabling a comprehensive view of customer interactions. Key capabilities: call routing voice mail conference calling CRM integration reporting and analytics Best for: businesses that need an effective telephony solution to manage customer communication and team collaboration.

astDIAL Details

Vendor
AstCRM Systems
Year Launched
2012
Location
No#35-36, Krishna Reddy Layout Domlur, Bangalore, India – 560071
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, German, French, Italian
Users
Call Centers, Sales Teams, Customer Support Teams, Freelancers, Remote Agents, Small Businesses.
Industries Served
Telecommunications, Customer Service, Sales, E-commerce, Outsourcing, Business Process Outsourcing (BPO), IT and Software, Financial Services.
Tags
Call Center, Outbound dialing, Predictive dialer, Call management, Customer service, Telecommunications

astDIAL's In-App Market Place

Does astDIAL have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), INR (₹), CNY (¥), RUB (₽)

Pros & Cons

  • Easy Setup: Uses a web interface for lead upload, campaign creation, and agent monitoring.
  • Mobile App Convenience: Uses an Android app for call dialing and management.
  • Real-Time Monitoring: Provides live oversight of calls and agent performance.
  • Built-in CRM Features: Tracks agent activity and call details.
  • Campaign Management: Allows creation and assignment of campaigns to agents/groups.
  • Detailed Reporting: Offers customizable reports for call center analysis.
  • Limited Platform: Restricted to Android devices, excluding iOS and other operating systems.
  • Security Concerns: Security implications of using personal devices for business calls need consideration.
  • Unclear Call Quality: No mention of features for improving or monitoring call quality.
  • Outdated Information: Latest blog posts are from March 2020, raising concerns about software updates and support.
  • Limited Pricing Transparency: Pricing requires contacting the vendor and entering user numbers, lacking upfront cost visibility.

astDIAL's Support Options

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