About astDIAL
AstDIAL is a telephony software/platform from AstCRM Systems that provides a reliable communication solution for businesses. It combines features like call routing, voice mail, and conference calling so users can manage their communication needs efficiently. The software supports both inbound and outbound calling, allowing organizations to connect with customers and team members with ease. Additionally, astDIAL facilitates integration with various CRM systems, enabling a comprehensive view of customer interactions. Key capabilities: call routing voice mail conference calling CRM integration reporting and analytics Best for: businesses that need an effective telephony solution to manage customer communication and team collaboration.
astDIAL by AstCRM Systems is a mobile-based call center solution designed to provide businesses with the flexibility to manage customer interactions from anywhere. Its primary purpose is to streamline call center operations while offering enhanced accessibility for agents, especially in remote or distributed work environments. The software boasts a wide range of features that help businesses improve customer service, enhance agent productivity, and manage customer data effectively. As a cloud-based, SaaS, and web-based platform, astDIAL is well-suited for businesses of all sizes, including small businesses, call centers, sales teams, and remote agents. The user interface of astDIAL is intuitive and user-friendly, which makes it easy for agents to navigate and manage their tasks efficiently. The design is simple and clean, with an emphasis on functionality rather than complex visual elements. Users are presented with a dashboard that offers quick access to key tools and data, enabling them to handle customer interactions without unnecessary distractions. The mobile-based nature of the software ensures that agents can work from anywhere, making it ideal for teams operating in flexible environments.
Pros & Cons
- +Easy Setup: Uses a web interface for lead upload, campaign creation, and agent monitoring.
- +Mobile App Convenience: Uses an Android app for call dialing and management.
- +Real-Time Monitoring: Provides live oversight of calls and agent performance.
- +Built-in CRM Features: Tracks agent activity and call details.
- +Campaign Management: Allows creation and assignment of campaigns to agents/groups.
- +Detailed Reporting: Offers customizable reports for call center analysis.
- −Limited Platform: Restricted to Android devices, excluding iOS and other operating systems.
- −Security Concerns: Security implications of using personal devices for business calls need consideration.
- −Unclear Call Quality: No mention of features for improving or monitoring call quality.
- −Outdated Information: Latest blog posts are from March 2020, raising concerns about software updates and support.
- −Limited Pricing Transparency: Pricing requires contacting the vendor and entering user numbers, lacking upfront cost visibility.
Features
Key features
- Mobile-Based Call Center
- Operates entirely on Android phones, eliminating the need for servers, workstations, or offices.
- Work-From-Home Friendly
- Enables agents to work remotely using their own Android devices.
- Cost-Effective
- Reduces call center operational costs by removing server, hardware, and IT administration expenses.
- App-Based Calling
- Uses the Android app for dialing leads and managing calls.
- Live Monitoring
- Provides real-time call monitoring and agent performance tracking.
- Built-in CRM
- Tracks agent activities like call duration, location, call disposition, and attendance.
- Campaign Management
- Allows creation and assignment of campaigns to agents or groups.
- Detailed Call Logs
- Stores call details like date, time, source, duration, and destination numbers.
- Customizable Reporting
- Generates reports based on various parameters for analysis and export.
Additional features
- Mobile App Dialing
- Uses the Android app for making calls to leads.
- Live Call Monitoring
- Monitors ongoing calls and agent performance in real-time.
- Agent Activity Tracking
- Tracks call duration, location, call disposition, call-back reminders, and agent attendance.
- Campaign Creation and Assignment
- Enables creating campaigns and assigning them to individual agents or groups.
- Call Log Details
- Stores details like date, time, source, duration, and destination numbers for each call.
- Reporting System
- Offers a reporting system for generating customized reports based on various parameters. Reports can be printed or emailed.
- Web-Based Admin Panel
- Provides a web interface for uploading lead lists, creating campaigns, and monitoring agent activity.
- Disposition Selection
- Allows agents to select call dispositions based on the outcome of the call after each interaction.
- Voice Recording (potentially)
- The feature might be included in "monitor the quality of customer interaction" but is not explicitly mentioned.
- Multi-Use Lead Lists
- Uploaded lead lists can be used for multiple campaigns based on user needs.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About astDIAL
AstDIAL is a telephony software/platform from AstCRM Systems that provides a reliable communication solution for businesses. It combines features like call routing, voice mail, and conference calling so users can manage their communication needs efficiently. The software supports both inbound and outbound calling, allowing organizations to connect with customers and team members with ease. Additionally, astDIAL facilitates integration with various CRM systems, enabling a comprehensive view of customer interactions. Key capabilities: call routing voice mail conference calling CRM integration reporting and analytics Best for: businesses that need an effective telephony solution to manage customer communication and team collaboration.
astDIAL Details
astDIAL's In-App Market Place
Does astDIAL have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), INR (₹), CNY (¥), RUB (₽)
Pros & Cons
- Easy Setup: Uses a web interface for lead upload, campaign creation, and agent monitoring.
- Mobile App Convenience: Uses an Android app for call dialing and management.
- Real-Time Monitoring: Provides live oversight of calls and agent performance.
- Built-in CRM Features: Tracks agent activity and call details.
- Campaign Management: Allows creation and assignment of campaigns to agents/groups.
- Detailed Reporting: Offers customizable reports for call center analysis.
- Limited Platform: Restricted to Android devices, excluding iOS and other operating systems.
- Security Concerns: Security implications of using personal devices for business calls need consideration.
- Unclear Call Quality: No mention of features for improving or monitoring call quality.
- Outdated Information: Latest blog posts are from March 2020, raising concerns about software updates and support.
- Limited Pricing Transparency: Pricing requires contacting the vendor and entering user numbers, lacking upfront cost visibility.
astDIAL's Support Options
Email Address
info@astcrm.comContact
+91-80-6640 6670astDIAL's Alternatives
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