AuditCall

Additional features

Phone (including VoIP)

This includes traditional phone calls over the internet (VoIP - Voice over Internet Protocol), offering cost-effective and flexible communication.

SMS (Short Message Service)

Standard text messaging for quick updates, reminders, or two-way conversations.

Business SMS

SMS messages sent for business purposes, often with features like two-way messaging, automated responses, and integration with other systems.

SMS Broadcasting

Sending bulk SMS messages to a large group of recipients for marketing campaigns, announcements, or notifications.

SMS Marketing Software

Tools for managing SMS marketing campaigns, including list management, scheduling, and analytics.

Video Conferencing

Enables face-to-face communication through video calls, useful for meetings, presentations, or customer support.

Email

Allows for asynchronous communication via email, suitable for sending detailed information, documents, or follow-ups.

Instant Messaging

Enables real-time text-based conversations, often integrated with other platforms or through dedicated messaging apps.

Call Tracking

Monitors and records details about incoming and outgoing calls, providing valuable data for analysis and reporting.

Complex Call Routing

Advanced routing rules that direct calls based on various criteria, such as time of day, caller ID, agent skills, or IVR selections.

Automatic Call Distributor (ACD)

Distributes incoming calls to available agents based on predefined rules, such as round-robin, least calls, or skills-based routing.

Click to Call

Enables users to initiate a phone call directly from a website, email, or other digital platform by clicking a button or link.

Number Masking

Hides the actual phone numbers of callers and agents, protecting privacy and preventing unwanted contact.

Missed Call Service

Captures information about missed calls, allowing businesses to follow up with potential customers.

IVR Service

An automated phone system that interacts with callers using pre-recorded messages and keypad inputs to gather information, route calls, or provide self-service options.

Intelligent IVR

An advanced IVR system that uses AI and natural language processing (NLP) to understand spoken language and provide more personalized and efficient interactions.

Auto Dialer (Implied within Contact Center features)

Automatically dials phone numbers from a list, typically used for outbound campaigns. (It's important to note that the website also emphasizes features that suggest manual dialing for TCPA compliance, so the presence and nature of any auto-dialing functionality should be clarified with Auditcall).

Automated Emails

Automatically sends emails based on predefined triggers or events, such as order confirmations, appointment reminders, or follow-up messages.

Automated Surveys

Automatically sends surveys to customers after an interaction or purchase to gather feedback and measure satisfaction.

Auto-Responses

Automatically sends pre-written responses to emails or messages, providing instant replies to common inquiries.

Chatbot Service

Uses AI-powered chatbots to engage in text-based conversations with customers, providing automated support and answering common questions.

Contact Center platform

A comprehensive platform that provides all the tools and features needed to manage a contact center, including call routing, agent management, reporting, and analytics.

Virtual Receptionist

An automated system that answers incoming calls, greets callers, and routes them to the appropriate department or individual.

Toll-Free Numbers

Phone numbers that are free for the caller to dial, typically used for customer service or sales inquiries.

DID Numbers (Direct Inward Dialing)

Phone numbers that are directly assigned to a specific extension or individual, allowing callers to bypass the main switchboard.

Virtual Numbers

Phone numbers that are not tied to a specific physical location, allowing businesses to establish a presence in different areas or countries.