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Automatic Call Distributor

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Software Status:Active

About Automatic Call Distributor

Kunnect's Automatic Call Distributor is a telecommunications software platform from Kunnect that manages inbound calls for businesses. It provides call routing, queuing, and reporting capabilities so that organizations can efficiently handle customer inquiries. This solution allows for the distribution of calls based on predefined criteria, ensuring that calls reach the most appropriate agents. With advanced reporting features, businesses can analyze call data to improve service quality. Key capabilities: call routing call queuing reporting real-time monitoring agent performance tracking Best for: customer service teams that need to manage high volumes of incoming calls effectively.

Automatic Call Distributor Details

Vendor
Kunnect
Year Launched
2005
Location
5769 N. Andrews Way, Fort Lauderdale, FL 33309, US
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese
Users
Call Centers, Customer Support Teams, Sales Teams, Contact Centers, Remote Agents, Operations Managers.
Industries Served
Telecommunications, Customer Service, Sales, E-commerce, Healthcare, Financial Services, Retail, Insurance, Outsourcing, Hospitality.
Tags
Automatic Call Distributor, Call Center, Avaya

Automatic Call Distributor's In-App Market Place

Does Automatic Call Distributor have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($)

Pros & Cons

  • Reduced Abandoned Calls: Implements features to minimize callers hanging up while on hold, like hold music and announcements with wait times.
  • Improved Customer Experience: Features like caller ID integration and customizable greetings personalize interactions.
  • Time-Based Routing: Offers flexibility by directing calls to different destinations or playing messages based on the time of day or day of week.
  • Detailed Reporting & Analytics: Provides valuable insights into call center performance for better decision-making.
  • Easy Setup & Management: User-friendly interface simplifies configuration of call routing and other functionalities.
  • Scalability: Adapts to accommodate the needs of growing businesses.
  • Outdated Information: Latest blog posts and updates are from 2015, raising concerns about the software's continued development and support.

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