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AVA Call Center

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About AVA Call Center

AVA Call Center is a call center software from Genesys that provides advanced communication solutions. It includes features such as automatic call distribution, real-time reporting, and multi-channel support so organizations can manage customer interactions effectively. AVA Call Center allows businesses to handle calls, emails, and chat inquiries from a single platform, improving agent productivity. Additionally, it offers insightful analytics to help track performance and identify areas for improvement. Key capabilities: automatic call distribution real-time reporting multi-channel support analytics dashboard workforce management Best for: customer service teams that need to improve response times and manage high volumes of customer interactions efficiently.

AVA Call Center Details

Vendor
Genesys
Year Launched
Location
350 N Orleans St, Chicago, IL 60654, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic
Users
Supervisor, Agent, Administrator
Industries Served
Healthcare, Education, Finance, Retail, Telecommunications, Travel, Hospitality, Government
Tags
Call Center, Genesys, Customer Service, Omnichannel, Contact Center, Voice, Chat, Email, Social Media, Automation, Reporting, Analytics

AVA Call Center's In-App Market Place

Does AVA Call Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (CN¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), NOK (kr), MXN (Mex$), INR (₹), BRL (R$), RUB (₽)

Pros & Cons

  • Offers omnichannel support, allowing agents to seamlessly handle calls, emails, texts, and social media inquiries
  • Provides advanced analytics and reporting capabilities to track key performance metrics and identify areas for improvement
  • Features AI-powered chatbots to assist agents and streamline customer interactions
  • Enables personalized customer interactions through customer data integration
  • Supports remote work with cloud-based deployment and mobile accessibility
  • Steep learning curve for new users
  • Limited customization options for specific business needs
  • High cost for small businesses with limited budgets
  • Occasional bugs and glitches leading to system downtime
  • Limited integrations with other software applications
  • Customer support can be slow to respond to issues

AVA Call Center's Support Options

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