Birdeye

0(0 reviews)

Software Status:Discontinued

About Birdeye

Birdeye is a reputation management software from Birdeye that helps businesses monitor and improve their online presence. It combines features such as customer feedback collection, review generation, and business listings management so companies can improve their visibility and customer engagement. The platform includes tools for responding to reviews, analyzing customer sentiment, and managing local SEO. Birdeye supports integration with various CRM systems and provides insights through analytics to drive business decisions. Key capabilities: customer feedback collection review management local listings sentiment analysis performance analytics Best for: businesses of all sizes that need to manage their online reputation effectively.

Birdeye Details

Vendor

Birdeye

Year Launched

Location

226 Airport Parkway, San Jose, CA 95110

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch

Users

Brand Managers, Marketing Managers, Customer Service Representatives, Business Owners, Digital Marketers, Social Media Managers, Review Managers, Sales Representatives, Customer Experience Managers, SEO Specialists, Chatbot Developers, Payment Processors, Survey Administrators, Reputation Managers, SMS Marketers, Competitive Intelligence Analysts.

Industries Served

Healthcare, Education, Finance, Retail

Birdeye's In-App Market Place

Does Birdeye have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Chatbot

2. Reputation Management

3. Review Management

4. Social Media Management

5. SMS Marketing

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), RUB (₽), BRL (R$)

Pros & Cons

Comprehensive brand management
Advanced chatbot capabilities
Detailed competitive intelligence
Conversational marketing platform
Effective customer engagement
Enhanced customer experience
Improved customer satisfaction
Efficient customer support features
Real-time live chat functionality
Local SEO tools for better search engine visibility
Extensive reputation management tools
Robust review management capabilities
SMS marketing features
Streamlined social media management
Effective social media monitoring
User-friendly survey creation and deployment
Integrated payment processing functionality

Limited integration with certain CRM systems
Steeper learning curve for users unfamiliar with conversational marketing platforms
Some users may find the interface cluttered and difficult to navigate
Lack of advanced reporting features compared to other reputation management software
Requires ongoing monitoring and management to fully utilize all features