Broadly is a customer engagement software from Broadly that helps local businesses manage reviews and customer interactions. It combines Reputation AI, Local SEO, and Social Media Manager with Conversations AI and Web Chat to support businesses in improving their online reputation and attracting more customers. The platform automates review requests, answers customer inquiries, and simplifies job booking through AI-driven web chat. Broadly is designed to guide customers through their journey and filter out unqualified leads. Key capabilities: Reputation AI Local SEO Social Media Manager Conversations AI Web Chat Best for: local businesses that need to improve customer engagement and manage their online reputation effectively.
Broadly is a comprehensive, AI-powered platform designed to help local service businesses enhance their online reputation and streamline customer engagement. It offers a unified solution for review management, lead capture, customer communication, and search visibility—all integrated within an easy-to-use interface. The platform aims to reduce manual effort by automating routine tasks such as responding to reviews, managing listings, and engaging with web visitors through AI chatbots. This setup allows business owners and managers to focus more on their core operations while still growing their online presence and attracting new customers. The platform's user interface is intuitive and straightforward, making it easy for users to navigate through its core functionalities. Whether managing reviews, monitoring search rankings, or engaging with prospects via messaging, users can access everything from a centralized dashboard. Broadly seamlessly integrates with many popular business and marketing systems, such as QuickBooks, ServiceTitan, Clio, ShopMonkey, and social media platforms like Facebook and Instagram. These integrations help streamline workflows, improve efficiency, and ensure consistent messaging across all channels.
Automates real-time customer interactions, answering questions, booking appointments, and filtering spam to generate leads efficiently.
Helps businesses increase and respond to reviews across platforms, boosting reputation and local search rankings.
Centralizes messaging from all channels, allowing for quick connection and follow-up via SMS or email.
Tracks position on search engines, provides keyword tips, and recommends strategies to attract local customers.
Engages visitors automatically, capturing contact info, and facilitating further communication to close deals.
Keeps business profiles updated across major directories to improve visibility.
Monitors digital advertising efforts and reviews to measure marketing success and growth.
Unified inbox for contacts across social media, web chat, and contact forms.
Allows self-service online booking for customers.
Collects more 5-star reviews and encourages positive feedback.
Assists in improving local search visibility with AI-guided keyword tips.
Nurtures existing clients through social campaigns and engagement tools.
AI writes and manages review responses, saving time.
Provides reports on search rankings, ROI, and review growth.
Ensures consistent information across all platforms.
Alerts for new messages or reviews so businesses never miss customer insights.
Supports seamless collaboration with popular business and marketing tools.
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Broadly is a customer engagement software from Broadly that helps local businesses manage reviews and customer interactions. It combines Reputation AI, Local SEO, and Social Media Manager with Conversations AI and Web Chat to support businesses in improving their online reputation and attracting more customers. The platform automates review requests, answers customer inquiries, and simplifies job booking through AI-driven web chat. Broadly is designed to guide customers through their journey and filter out unqualified leads. Key capabilities: Reputation AI Local SEO Social Media Manager Conversations AI Web Chat Best for: local businesses that need to improve customer engagement and manage their online reputation effectively.
Does Broadly have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
NA
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Email Address
support@broadly.comA review management platform for Amazon and e-commerce sellers. It helps collect customer reviews compliantly…
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