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Broadly

by Broadly · Since 2013
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ActiveAvailable globallyCloud
Quick facts
VendorBroadly
Year launched2013
StatusActive
Location548 Market St STE 59118 San Francisco CA 94104-5401
Countries servedGlobal
Languages11
Integrations19+
Free tier
Free trial
Contact salesYES

About Broadly

Broadly is a customer engagement software from Broadly that helps local businesses manage reviews and customer interactions. It combines Reputation AI, Local SEO, and Social Media Manager with Conversations AI and Web Chat to support businesses in improving their online reputation and attracting more customers. The platform automates review requests, answers customer inquiries, and simplifies job booking through AI-driven web chat. Broadly is designed to guide customers through their journey and filter out unqualified leads. Key capabilities: Reputation AI Local SEO Social Media Manager Conversations AI Web Chat Best for: local businesses that need to improve customer engagement and manage their online reputation effectively.

Broadly is a comprehensive, AI-powered platform designed to help local service businesses enhance their online reputation and streamline customer engagement. It offers a unified solution for review management, lead capture, customer communication, and search visibility—all integrated within an easy-to-use interface. The platform aims to reduce manual effort by automating routine tasks such as responding to reviews, managing listings, and engaging with web visitors through AI chatbots. This setup allows business owners and managers to focus more on their core operations while still growing their online presence and attracting new customers. The platform's user interface is intuitive and straightforward, making it easy for users to navigate through its core functionalities. Whether managing reviews, monitoring search rankings, or engaging with prospects via messaging, users can access everything from a centralized dashboard. Broadly seamlessly integrates with many popular business and marketing systems, such as QuickBooks, ServiceTitan, Clio, ShopMonkey, and social media platforms like Facebook and Instagram. These integrations help streamline workflows, improve efficiency, and ensure consistent messaging across all channels.

Pros & Cons

What users like
  • +Efficient communication tools: Text and webchat features enhance real-time interaction with customers.
  • +Streamlined review management: Simplifies the process of requesting and collecting reviews, improving online reputation.
  • +Responsive customer service: Quick and helpful support that addresses user issues promptly.
What users flag
  • High pricing: Some users find the cost steep, particularly given the limited features in certain plans.

Features

Key features

1. AI Web Chat
Automates real-time customer interactions, answering questions, booking appointments, and filtering spam to generate leads efficiently.
2. Review Management
Helps businesses increase and respond to reviews across platforms, boosting reputation and local search rankings.
3. Customer Engagement
Centralizes messaging from all channels, allowing for quick connection and follow-up via SMS or email.
4. Search Ranking Optimization
Tracks position on search engines, provides keyword tips, and recommends strategies to attract local customers.
5. Lead Capture
Engages visitors automatically, capturing contact info, and facilitating further communication to close deals.
6. Listing Management
Keeps business profiles updated across major directories to improve visibility.
7. ROI Tracking
Monitors digital advertising efforts and reviews to measure marketing success and growth.

Additional features

1. Multi-Channel Messaging
Unified inbox for contacts across social media, web chat, and contact forms.
2. Appointment Scheduling
Allows self-service online booking for customers.
3. Reputation Building
Collects more 5-star reviews and encourages positive feedback.
4. Search Optimization
Assists in improving local search visibility with AI-guided keyword tips.
5. Customer Retention
Nurtures existing clients through social campaigns and engagement tools.
6. Review Response Automation
AI writes and manages review responses, saving time.
7. Performance Analytics
Provides reports on search rankings, ROI, and review growth.
8. Business Listings Management
Ensures consistent information across all platforms.
9. Automated Notifications
Alerts for new messages or reviews so businesses never miss customer insights.
10. Integration with Existing Systems
Supports seamless collaboration with popular business and marketing tools.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Standard

AUD 44

Basic Website

USD 99

Social Media Pro

USD 199

Countries & Languages

Global
Countries served
11
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutchPortugueseChineseJapaneseKoreanRussian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇲🇽MXN

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