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Calabrio One Suite

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Software Status:Active

About Calabrio One Suite

Calabrio One Suite is a workforce improvement software from Calabrio that supports contact center management. It combines forecasting and scheduling, real-time adherence, and self-scheduling features to help organizations manage their workforce effectively. The suite also includes Agent Assist and quality management capabilities, enabling businesses to improve customer interactions and agent performance. Calabrio One Suite is designed to enable agents and improve customer experiences through its AI-driven insights. This solution is particularly beneficial for organizations seeking to improve their contact center operations while ensuring high levels of service quality. Key capabilities: forecasting and scheduling real-time adherence self-scheduling Agent Assist quality management Best for: contact center managers that need to improve workforce efficiency and customer service quality.

Calabrio One Suite Details

Vendor
Calabrio
Year Launched
2007
Location
241 N 5th Ave, 
 Minneapolis, MN
 55401
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Français, Deutsch
Users
Administrator, Supervisor, Agent, Quality Analyst, Customer Service Representative, IT Support Specialist.
Industries Served
Finance, Insurance, Healthcare, Hospitality, Retail, Utilities
Tags
Call Center, Customer Interaction, VoIP, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, Performance Management, Workforce Engagement Management, Contact Center, Customer Experience, Employee Engagement, and Analytics

Calabrio One Suite's In-App Market Place

Does Calabrio One Suite have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), MXN ($), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺)

Pros & Cons

  • 1. Comprehensive Workforce Optimization: All-in-one suite that includes workforce management, quality management, and advanced analytics to optimize contact center operations.
  • 2. Omnichannel Support: Effective handling of multiple customer communication channels like voice, chat, email, and social media.
  • 3. Advanced Speech Analytics: Helps businesses to assess customer interactions and gain insights using speech-to-text and natural language processing.
  • 4. Real-Time Analytics and Reporting: Provides powerful dashboards for tracking and improving key performance metrics.
  • 5. Scalability: Suitable for both small and large organizations, with customizable features based on the size and complexity of the contact center.
  • 1. Complex Setup for Large Teams: The wide range of features can require time and expertise to configure and fully optimize, particularly for larger organizations.
  • 2. Learning Curve: Due to its comprehensive feature set, new users may face a learning curve in becoming proficient with the system.
  • 3. Limited Self-Service Features: While strong in workforce optimization, the platform may lack self-service tools or automation compared to some competitors.
  • 4. Occasional Overkill for Smaller Teams: Small contact centers may find the feature set and pricing excessive for their needs.

Calabrio One Suite's Support Options

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