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Call Tracking & IVR

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About Call Tracking & IVR

Call Tracking & IVR is a software platform from SEKEL TECHNOLOGIES that helps businesses manage incoming calls and interactive voice response systems. It combines call tracking, IVR setup, and analytics so organizations can monitor call performance effectively. This platform aids in understanding customer interactions and improving response rates. With features that allow users to create customized call flows and track key metrics, businesses can better allocate resources and improve service quality. Key capabilities: call tracking IVR customization reporting and analytics real-time call monitoring integration with CRM systems Best for: businesses that need to understand customer engagement through call management.

Call Tracking & IVR Details

Vendor
SEKEL TECHNOLOGIES
Year Launched
Location
CallRail 171 Mitchell St SW Atlanta, GA 30303
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Japanese, Chinese
Users
Sales Representatives, Marketing Managers, Customer Support Agents
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Tracking, IVR, Phone numbers, Marketing attribution, Analytics, Sales tracking, Customer support, Lead generation

Call Tracking & IVR's In-App Market Place

Does Call Tracking & IVR have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

7

Mini Apps

1. Enhanced Caller ID - Provides detailed caller information such as name

location

and company before answering the call.

2. Call Recording - Records phone calls for quality assurance and training purposes.

3. Keyword Tracking - Tracks which advertising methods or keywords are leading to phone calls.

4. Call Routing - Sets up custom call routing rules based on criteria like time of day or caller location.

5. Automated Call Scoring - Automatically scores calls to identify leads and opportunities for improvement.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), NZD (NZ$), SGD (S$), HKD (HK$), INR (₹), CNY (¥), KRW (₩)

Pros & Cons

  • Allows businesses to track the sources of inbound calls, helping determine the effectiveness of marketing campaigns
  • Provides detailed analytics and reporting on call data, allowing for better decision-making and performance optimization
  • Enables businesses to set up interactive voice response (IVR) systems, improving customer experience and efficiency
  • Integrates with various CRM and marketing platforms, streamlining workflow and enhancing lead management
  • Offers call recording and transcript capabilities, aiding in quality control and employee training efforts
  • Limited customizability for IVR prompts
  • Expensive pricing plans for small businesses
  • Some users report technical glitches with call recordings
  • Steep learning curve for setting up advanced call tracking features
  • Lack of integration with popular customer management systems

Call Tracking & IVR's Support Options

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