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CallConnect

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Software Status:Active

About CallConnect

CallConnect is a communication software from selfree that facilitates voice and video calls. It includes features such as call recording, screen sharing, and instant messaging so teams can collaborate effectively. This platform supports various devices and integrates with existing systems to improve communication efficiency. CallConnect is designed for businesses seeking a reliable solution for remote collaboration and customer interaction. Users can manage multiple calls simultaneously and utilize advanced security measures to protect data. Key capabilities: call recording screen sharing instant messaging multi-device support integration options Best for: businesses that need a comprehensive tool for remote communication and collaboration.

CallConnect Details

Vendor
selfree
Year Launched
N/A
Location
San Mateo, California
Deployment
cloud
Training Options
documentation
Countries Served
Japan
Languages
Japanese
Users
CallConnect is a call management system for PCs and mobile devices. It is suitable for Japanese call centers, hotline operations, and sales or marketing companies.
Industries Served
Healthcare, Education, Finance, Retail, Hospitality
Tags
Call Center Software, CallConnect

CallConnect's In-App Market Place

Does CallConnect have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

JPY (¥)

Pros & Cons

  • 1. Rapid Deployment and Ease of Use: The same-day setup with minimal equipment (internet, computer, headset) and no complex installation is a significant advantage, especially for businesses needing a quick solution.
  • 2. Strong Integration Capabilities: Integration with CRM systems and other cloud services streamlines workflows, automates data entry, and improves overall efficiency. The Slack integration further enhances team communication.
  • 3. Comprehensive Call Management Features: Call recording, automatic voice-to-text conversion, and performance tracking provide valuable tools for quality assurance, training, and performance analysis.
  • 4. Support for Telework: The availability of a smartphone app enables remote work and flexible accessibility for agents.
  • 5. Focus on Key Metrics: Automatic calculation and visualization of key performance indicators (KPIs) like call volume, call time, and response rate provide actionable insights for management.
  • 6. High User Satisfaction (Implied): The claim of a 97.5% continuation rate suggests a high level of user satisfaction.
  • 1. Limited Information on Advanced Features: While basic call center features are covered, there's a lack of detail on more advanced functionalities like skills-based routing, IVR, or predictive dialing.
  • 2. Browser Compatibility Limitation: The software is explicitly stated to support only Google Chrome as a PC browser, which could be a limitation for users who prefer other browsers.
  • 3. Lack of Details on Security: There's no mention of specific security measures, compliance certifications, or data privacy practices.
  • 4. Limited Information on Scalability: While used by over 3,000 accounts, there's no specific information on the system's ability to handle very large call volumes or scale to enterprise-level needs.
  • 5. Support Hours Limited: Support is offered only on weekdays from 10:00 to 18:00, which might be a concern for businesses requiring 24/7 support.

CallConnect's Support Options

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