About calltrak
CALLTRAK is a call accounting software platform from Theodore Zafiropoulos that provides a comprehensive call accounting and reporting system for all PBX telephony and IP phone systems. It combines features such as monitoring call center performance, determining the answer rate and response time of lost calls, and phone reconciliation so users can analyze call data effectively. The software allows for reporting on the CDR/SMDR datastream at both detailed and summarized levels, as well as identifying lost or abandoned calls and providing reporting for unanswered calls. With CALLTRAK, organizations can gain valuable insights into their telephony systems and improve operational efficiency. Key capabilities: call monitoring call performance analysis call reconciliation detailed reporting call tracking Best for: businesses that need effective call management and performance analysis.
Calltrak by Theodore Software Consultants is a robust and user-friendly call accounting software designed to help organizations efficiently track and manage their phone usage. Its primary function is to provide detailed and accurate reporting on call activity, enabling businesses to analyze communication patterns, allocate costs effectively, and optimize their telecommunication resources. With its array of key features, Calltrak stands out as a comprehensive solution for call accounting needs. One of the significant advantages of Calltrak is its intuitive web interface. The web-based design ensures that users can access and configure the system from any device with an internet connection, making it highly accessible and convenient. The straightforward and easy-to-navigate interface allows users to browse call records, generate reports, and adjust settings with minimal hassle. This ease of use is particularly beneficial for organizations that need to manage their telecommunications efficiently without dedicating excessive time and resources to training and support. Calltrak supports tracking calls across unlimited extensions and trunks, making it suitable for organizations of various sizes and complexities.
Pros & Cons
- +Provides comprehensive call accounting and tracking capabilities
- +Allows users to easily monitor and analyze call data
- +Helps identify trends and patterns in communication behaviors
- +Facilitates better decision-making based on call analysis
- +Supports integration with various phone systems for seamless tracking
- +Offers customizable reporting features for tailored insights into call activity
- −Limited compatibility with newer operating systems
- −Limited customization options for reports
- −Limited integration with other software systems
- −Limited user support and resources available
- −Outdated interface design
- −Slow response time for customer support requests
Features
Key features
- 1. Phone Reporting and Call Tracking
- Provides insights into call activity, phone usage, and network performance across various PBX systems.
- 2. Lost Call Analysis
- Identifies and tracks unanswered calls, enabling businesses to improve response times and customer service.
- 3. PBX/Line Dimensioning
- Optimizes phone systems by identifying busy intervals and recommending the number of lines or bandwidth required.
- 4.Phone System Interfaces
- Integrates with traditional PBX and modern IP telephony systems for comprehensive call accounting and billing.
- 5. Staff Performance and Customer Service
- Tracks agent KPIs, including call duration, abandoned calls, and answer rates, to improve call center performance and customer service.
Additional features
- 1. Tracks inbound and outbound call activity for each agent or extension
- 2. Measures call duration, ring time, and abandoned calls
- 3. Calculates agent KPI values
- 4. Schedules reports to be emailed to management
- 5. Identifies agent answer rates
- 6. Examines phone system networks, regardless of PBX vendor
- 7. Reports on CDR/SMDR datastreams for Cisco, Avaya, NEC, Mitel, LG Ipecs, Panasonic, and other phone systems
- 8. Provides detailed or summarized call activity reports
- 9. Enables phone reconciliation and recovery of extra charges
- 10. Identifies unanswered calls with calling line ID
- 11. Flags calls returned by the caller or agent
- 12. Tracks call return times (under or over an hour)
- 13. Schedules individual lost call reports for users
- 14.Benefits various industries like retail and customer service
- 15. Uses Erlang B analysis to identify busy intervals and recommend the number of lines needed.
- 16. Determines bandwidth required in VoIP environments
- 17. Displays trunk numbers and call flow in traditional PBX environments
- 18. Optimizes phone systems and identifies network faults
- 19. Interfaces with both traditional PBX and IP-based phone systems
- 20. Offers a unified call accounting and billing solution
Pricing
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About calltrak
CALLTRAK is a call accounting software platform from Theodore Zafiropoulos that provides a comprehensive call accounting and reporting system for all PBX telephony and IP phone systems. It combines features such as monitoring call center performance, determining the answer rate and response time of lost calls, and phone reconciliation so users can analyze call data effectively. The software allows for reporting on the CDR/SMDR datastream at both detailed and summarized levels, as well as identifying lost or abandoned calls and providing reporting for unanswered calls. With CALLTRAK, organizations can gain valuable insights into their telephony systems and improve operational efficiency. Key capabilities: call monitoring call performance analysis call reconciliation detailed reporting call tracking Best for: businesses that need effective call management and performance analysis.
calltrak Details
calltrak's In-App Market Place
Does calltrak have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Zar (R), Mxn ($)
Pros & Cons
- Provides comprehensive call accounting and tracking capabilities
- Allows users to easily monitor and analyze call data
- Helps identify trends and patterns in communication behaviors
- Facilitates better decision-making based on call analysis
- Supports integration with various phone systems for seamless tracking
- Offers customizable reporting features for tailored insights into call activity
- Limited compatibility with newer operating systems
- Limited customization options for reports
- Limited integration with other software systems
- Limited user support and resources available
- Outdated interface design
- Slow response time for customer support requests
calltrak's Support Options
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