About calltrak
CALLTRAK is a call accounting software platform from Theodore Zafiropoulos that provides a comprehensive call accounting and reporting system for all PBX telephony and IP phone systems. It combines features such as monitoring call center performance, determining the answer rate and response time of lost calls, and phone reconciliation so users can analyze call data effectively. The software allows for reporting on the CDR/SMDR datastream at both detailed and summarized levels, as well as identifying lost or abandoned calls and providing reporting for unanswered calls. With CALLTRAK, organizations can gain valuable insights into their telephony systems and improve operational efficiency. Key capabilities: call monitoring call performance analysis call reconciliation detailed reporting call tracking Best for: businesses that need effective call management and performance analysis.
calltrak Details
calltrak's In-App Market Place
Does calltrak have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Zar (R), Mxn ($)
Pros & Cons
- Provides comprehensive call accounting and tracking capabilities
- Allows users to easily monitor and analyze call data
- Helps identify trends and patterns in communication behaviors
- Facilitates better decision-making based on call analysis
- Supports integration with various phone systems for seamless tracking
- Offers customizable reporting features for tailored insights into call activity
- Limited compatibility with newer operating systems
- Limited customization options for reports
- Limited integration with other software systems
- Limited user support and resources available
- Outdated interface design
- Slow response time for customer support requests