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CareLineLive

by CareLineLive · Since 2014
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ActiveAvailable globallyCloud
Quick facts
VendorCareLineLive
Year launched2014
StatusActive
LocationSlinfold, West Sussex
Countries servedGlobal
Languages16
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesN/A

About CareLineLive

CareLineLive is a home care software platform from CareLineLive that is designed to manage care services. It includes features such as scheduling, staff management, and compliance tracking so care providers can operate efficiently. The platform enables real-time communication between caregivers and management, ensuring that all care needs are met promptly. CareLineLive also facilitates the documentation of care activities and client assessments, which supports regulatory compliance. With an intuitive user interface, it helps minimize training time for new users. Key capabilities: scheduling staff management compliance tracking real-time communication documentation Best for: home care agencies that need efficient management of caregiving operations.

CareLineLive by CareLineLive is a cloud-native home care platform designed to help domiciliary care providers manage rostering, clinical records, and back-office processes from a single system. Its primary purpose is to centralise visit planning, electronic care notes, medication administration (eMAR), and payroll-ready timesheets so agencies reduce administrative burden and focus on delivering consistent, high-quality care. The user interface is role-aware and practical: carers work from a mobile app that lists visits, displays timed task checklists, and offers quick-access buttons for recording observations, while office teams use a web-based dashboard with configurable calendars, exception queues and bulk-edit tools to manage rotas and exceptions. The layout emphasises clarity over clutter, with contextual prompts and preview modes that shorten training time for new staff. Functionality is broad and operationally focused rostering and optimisation, eMAR, client records, incident logging, visit verification, audit trails and KPI dashboards are standard; standout features include GPS and timestamp visit verification, voice-note capture for rapid documentation, configurable care templates, and automated alerts that flag missed tasks or escalating risk.

Pros & Cons

Pros
  • GP Connect access saves critical time by retrieving up-to-date client medication records instantly.
  • Care Circle Portal enhances communication and transparency with family members and emergency services.
  • Real-time call monitoring automates payroll/invoicing and flags missed or late visits instantly.
  • Fully DSCR compliant all-in-one system helps home care agencies meet regulatory demands.
  • Managed handset option simplifies deployment and improves data security via remote wipe.
Cons
  • Initial cost may be prohibitive for the smallest agencies despite the efficiency gains.
  • Success relies on high carer adherence to using the companion app for all tasks.
  • GP Connect requires specific client consent and only works with compliant GP systems.
  • Remote wipe feature on managed handsets poses a risk if a device is accidentally wiped.
  • All-in-one systems might lack the niche depth of dedicated standalone payroll software.

Features

Key features

Fully DSCR Compliant, All-in-One System

An integrated system that meets Digital Social Care Record (DSCR) standards and combines all core management functions.

Care Circle Portal

Provides real-time access to carer notes, observations, and visit information for the client's family, friends, and emergency services.

Real-Time Call Monitoring & Automated Payroll/Invoicing

Tracks carer check-in/out times in real-time with alerts, automating one-click payroll, invoicing, and split billing.

GP Connect Integration

Enables secure, rapid access to a client's GP record (with consent) for up-to-date medication and health information, eliminating back-and-forth communication.

Carer Companion App with eMAR

Provides carers with a mobile tool for real-time information, eMAR (electronic medication administration record), tasks, and observations for person-centered care.

Fully Managed Handsets Option

Offers pre-installed mobile phones with the app, voice/data plans, and remote wipe capability for security and ease of deployment.

Additional features

Management Platform

A central hub for rostering, client/carer management, capacity planning, invoicing, payroll, and call monitoring.

Carer Companion App

A mobile tool providing real-time information, tasks, and eMAR to carers for efficient, person-centred care.

Care Circle Portal

Gives authorized family, friends, and emergency services access to client care details, notes, and visit information.

Care Rostering and Management

Features a drag-and-drop function for quick roster changes.

Instant Carer Notification

Carers receive immediate alerts regarding roster changes.

Real-Time Call Monitoring

Tracks visits using check-in/check-out times and provides alerts for deviations.

Capacity Planning

Tools to help agencies optimize resources and expand business capacity.

Client and Carer Management

Centralized management of all client and staff records.

Electronic Visit Records (EVR) with eMAR

Intuitive software for carers to record tasks and administer medication electronically.

Carer Tasks and Observations

Allows carers to record specific tasks completed and any clinical observations.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
16
Interface languages
14
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchSwedishDanishNorwegianFinnishChineseJapaneseKoreanArabicRussian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇸🇪SEK🇳🇴NOK🇩🇰DKK🇳🇿NZD🇸🇬SGD🇭🇰HKD🇨🇳CNY

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