Castel Contact Center logo

Castel Contact Center

0(0 reviews)
Software Status:Active

About Castel Contact Center

Castel Contact Center is a multichannel engagement software from Castel Communications that supports customer service interactions. It combines predictive/TCPA dialing, IP PBX, and digital voice recording so that businesses can improve agent-customer communication. This solution helps organizations manage various communication channels, including email, SMS, and chat, improving overall customer use. Castel Contact Center's advanced features like speech analytics allow for detailed insights into interactions, enabling better decision-making. With cost-effective and scalable technology, the platform ensures compliance with industry standards while providing reliable performance. Key capabilities: Castel Cloud Multichannel Engagement Speech Analytics Digital Voice Recording Automated Dialing Solutions Best for: customer service teams that need comprehensive communication solutions for improved agent efficiency and customer satisfaction.

Castel Contact Center Details

Vendor
Castel Communications
Year Launched
1982
Location
Buffalo, New York
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese.
Users
Contact Center Agents, Customer Service Representatives, Collections Specialists, Sales Representatives, Contact Center Supervisors, Quality Assurance Analysts, Compliance Officers, IT Administrators
Industries Served
Financial Services, Collections Agencies, Healthcare, Retail and E-commerce, Telecommunications, Insurance, Utilities, Travel and Hospitality, Government Services, Education Institutions
Tags
Call Center, Castel Contact Center

Castel Contact Center's In-App Market Place

Does Castel Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), JPY (¥), CAD (C$), AUD (A$), CNY (¥), CHF (CHF), SEK (kr), MXN (Mex$), NZD (NZ$), KRW (₩), SGD (S$)

Pros & Cons

  • Ease of Use: Easy for clients and employees to use and learn.
  • Speech Analytics and Keyword Spotting: Ensures agent compliance in real-time before a customer call is over.
  • Learning Curve: Takes time to become proficient, but this isn't considered a major problem.
  • Setup Issues: Not an issue with Castel itself, but the initial setup of the keyword dictionary for compliance spotting required a second attempt due to user error.

Castel Contact Center's Support Options

Castel Contact Center's Alternatives