CDR Call Reporting for Cisco

Access comprehensive historical call data, enabling trend analysis, performance tracking, and troubleshooting.

Perform customized searches based on various criteria such as date, time, calling/called number, call duration, and more, allowing for granular data analysis.

Create personalized dashboards with various widgets and visualizations (charts, graphs, tables) to monitor key performance indicators (KPIs) relevant to specific roles or departments.

Securely share custom dashboards and reports with other users within the organization, facilitating collaboration and data-driven decision-making.

Present call data in visual formats like charts, graphs, and tables, making complex information easier to understand and interpret.

Move direct inward dial (DID) and directory number (DN) inventory management out of spreadsheets and into a centralized, searchable database.

Quickly find available DNs and DID blocks ready for provisioning, streamlining the number assignment process.

Identify changes in CUCM configuration, providing an audit trail for troubleshooting and compliance purposes.

Generate detailed as-built reports for auditing, troubleshooting, and compliance requirements, documenting the current CUCM configuration.

Remotely monitor and manage Cisco devices, including checking status, restarting phones, and accessing device configurations.

Perform bulk updates to Cisco devices, such as firmware upgrades or configuration changes, saving time and effort.

Send messages directly to Cisco IP phones from the browser application, facilitating quick communication with users.

Report on call flows through hunt pilots, providing insights into call routing and distribution within hunt groups.

Track phone serial numbers for asset management and inventory control.

Monitor agent state activity (e.g., available, on a call, not ready, wrap-up), providing insights into agent productivity and adherence to schedules.

Analyze call queue performance, including metrics like average wait time, queue length, and service level, to optimize call handling and customer experience.

Track key call metrics such as answer rate and abandonment rate, identifying areas for improvement in call handling efficiency.

View the current status of agents in real-time, providing supervisors with immediate visibility into agent availability and activity.

Display key metrics on wallboards in real-time, providing a visual overview of contact center performance for agents and supervisors.

Track performance trends over specific time intervals (e.g., hourly, daily, weekly), allowing for analysis of performance patterns and identification of areas for improvement.

Track call flow from beginning to end, including transfers, providing a complete view of call routing and handling through the CUBE.

Identify peak call times (busy hours) to optimize resource allocation and ensure adequate capacity.

Monitor peak concurrent traffic to understand the maximum call volume handled by the CUBE and plan for capacity upgrades if needed.