About CDR Call Reporting for Cisco
CDR Call Reporting for Cisco is a reporting software from Variphy that provides call data analysis. It includes customizable reporting, real-time data visualization, and historical call data management so users can gain insights into their calling patterns and performance metrics. The software supports Cisco environments, allowing businesses to use their existing infrastructure for communication analytics. Users can easily generate reports that fulfill compliance requirements and identify trends in call usage. Key capabilities: customizable reporting real-time data visualization historical call data management compliance reporting trend analysis Best for: IT professionals and managers that need to monitor and analyze communication data effectively.
CDR Call Reporting for Cisco by Variphy is a specialized call center software solution designed to help organizations effectively manage and analyze their telecommunications data. Its primary purpose is to provide detailed reporting on Cisco call data records (CDRs) and offer insights into call center performance, facilitating better decision-making and resource allocation. With a wide range of features tailored for various industries, including healthcare, government, education, and finance, this software serves organizations of all sizes. Key features include customizable reporting, call monitoring, data analysis, and integration with Cisco systems, providing businesses with a comprehensive tool to optimize their telecommunication infrastructure. The user interface of CDR Call Reporting for Cisco is designed to be user-friendly, making it easy for both technical and non-technical users to navigate. The interface is clean, organized, and intuitive, with a dashboard that presents key performance indicators (KPIs) and call data in a digestible format. Navigation is straightforward, with a well-defined menu structure that allows users to quickly access various functions such as report generation, call monitoring, and system configuration.
Pros & Cons
- +Powerful and Comprehensive Reporting: Provides deep insights into call data, including complex call scenarios like transfers and conferences.
- +Excellent Customer Support: Highly praised for knowledgeable, responsive, and friendly support staff.
- +Ease of Use: Generally considered easy to use for reporting and analysis.
- +Solves Complex Reporting Challenges: Effectively handles the complexities of phone system data.
- +Valuable for Troubleshooting and Analysis: Helps identify and resolve issues, optimize staffing, and improve customer service.
- −Licensing Structure: Licensing can be complex, especially in multi-cluster environments.
- −Search Feature Limitations (Permissions): Searching all calls might require higher permissions (though this is reportedly being addressed).
- −Feature Naming Clarity: Some users found the names of search features unclear.
Features
Key features
- Unlimited Data Storage
- Stores call data without limitations.
- Advanced Search Functionality
- Enables detailed searches of historical call data.
- Custom Dashboards and Reporting
- Allows users to create and share custom dashboards and reports.
- Ad Hoc Reporting
- Perform quick, on-the-fly analysis of call data.
- Call Flow Tracking (CUBE)
- Tracks call flow from beginning to end, including transfers.
- Busy Hour and Peak Traffic Analysis (CUBE)
- Identifies busy hours and peak concurrent traffic.
- Agent and CSQ Performance Reporting (UCCX)
- Generates reports on agent and Contact Service Queue performance.
- Real-time Dashboards and Wallboards (UCCX)
- Displays real-time agent status and key metrics.
- Dial Plan Management (CUCM)
- Manages DID and DN inventory.
- Change Management and As-Built Reporting (CUCM)
- Tracks configuration changes and generates as-built reports.
- Remote Phone Control (CUCM)
- Monitors, manages, and updates Cisco devices remotely.
Additional features
- Historical Call Data Reporting
- Access comprehensive historical call data, enabling trend analysis, performance tracking, and troubleshooting.
- Ad Hoc Call Searches
- Perform customized searches based on various criteria such as date, time, calling/called number, call duration, and more, allowing for granular data analysis.
- Customizable Dashboards
- Create personalized dashboards with various widgets and visualizations (charts, graphs, tables) to monitor key performance indicators (KPIs) relevant to specific roles or departments.
- Report Sharing
- Securely share custom dashboards and reports with other users within the organization, facilitating collaboration and data-driven decision-making.
- Data Visualization
- Present call data in visual formats like charts, graphs, and tables, making complex information easier to understand and interpret.
- Specifically for Cisco CUCM
- Dial Plan Management
- DID and DN Inventory Management
- Move direct inward dial (DID) and directory number (DN) inventory management out of spreadsheets and into a centralized, searchable database.
- DN and DID Block Search
- Quickly find available DNs and DID blocks ready for provisioning, streamlining the number assignment process.
- Change Management
- Configuration Change Tracking
- Identify changes in CUCM configuration, providing an audit trail for troubleshooting and compliance purposes.
- As-Built Reporting
- Generate detailed as-built reports for auditing, troubleshooting, and compliance requirements, documenting the current CUCM configuration.
- Remote Phone Control
- Device Monitoring and Management
- Remotely monitor and manage Cisco devices, including checking status, restarting phones, and accessing device configurations.
- Bulk Updates
- Perform bulk updates to Cisco devices, such as firmware upgrades or configuration changes, saving time and effort.
- Phone Messaging
- Send messages directly to Cisco IP phones from the browser application, facilitating quick communication with users.
- Hunt Pilot Call Flow Reporting
- Report on call flows through hunt pilots, providing insights into call routing and distribution within hunt groups.
- Inventory Phone Serial Numbers
- Track phone serial numbers for asset management and inventory control.
- Specifically for Cisco UCCX
- Agent Performance Reporting
- Agent State Activity Tracking
- Monitor agent state activity (e.g., available, on a call, not ready, wrap-up), providing insights into agent productivity and adherence to schedules.
- CSQ Performance Reporting
- Call Queue Performance Analysis
- Analyze call queue performance, including metrics like average wait time, queue length, and service level, to optimize call handling and customer experience.
- Answer and Abandonment Rate Tracking
- Track key call metrics such as answer rate and abandonment rate, identifying areas for improvement in call handling efficiency.
- Real-time Monitoring
- Real-time Agent Status
- View the current status of agents in real-time, providing supervisors with immediate visibility into agent availability and activity.
- Real-time Wallboards
- Display key metrics on wallboards in real-time, providing a visual overview of contact center performance for agents and supervisors.
- Time Interval Trends
- Track performance trends over specific time intervals (e.g., hourly, daily, weekly), allowing for analysis of performance patterns and identification of areas for improvement.
- Specifically for Cisco CUBE
- Call Flow Analysis
- Track call flow from beginning to end, including transfers, providing a complete view of call routing and handling through the CUBE.
- Traffic Analysis
- Busy Hour Identification
- Identify peak call times (busy hours) to optimize resource allocation and ensure adequate capacity.
- Peak Concurrent Traffic Monitoring
- Monitor peak concurrent traffic to understand the maximum call volume handled by the CUBE and plan for capacity upgrades if needed.
Pricing
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About CDR Call Reporting for Cisco
CDR Call Reporting for Cisco is a reporting software from Variphy that provides call data analysis. It includes customizable reporting, real-time data visualization, and historical call data management so users can gain insights into their calling patterns and performance metrics. The software supports Cisco environments, allowing businesses to use their existing infrastructure for communication analytics. Users can easily generate reports that fulfill compliance requirements and identify trends in call usage. Key capabilities: customizable reporting real-time data visualization historical call data management compliance reporting trend analysis Best for: IT professionals and managers that need to monitor and analyze communication data effectively.
CDR Call Reporting for Cisco Details
CDR Call Reporting for Cisco's In-App Market Place
Does CDR Call Reporting for Cisco have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), MXN (Mex$), CNY (¥), RUB (₽), INR (₹), BRL (R$)
Pros & Cons
- Powerful and Comprehensive Reporting: Provides deep insights into call data, including complex call scenarios like transfers and conferences.
- Excellent Customer Support: Highly praised for knowledgeable, responsive, and friendly support staff.
- Ease of Use: Generally considered easy to use for reporting and analysis.
- Solves Complex Reporting Challenges: Effectively handles the complexities of phone system data.
- Valuable for Troubleshooting and Analysis: Helps identify and resolve issues, optimize staffing, and improve customer service.
- Licensing Structure: Licensing can be complex, especially in multi-cluster environments.
- Search Feature Limitations (Permissions): Searching all calls might require higher permissions (though this is reportedly being addressed).
- Feature Naming Clarity: Some users found the names of search features unclear.
CDR Call Reporting for Cisco's Support Options
Contact
+1 408-613-1057CDR Call Reporting for Cisco's Alternatives
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