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CDR Call Reporting for Cisco

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About CDR Call Reporting for Cisco

CDR Call Reporting for Cisco is a reporting software from Variphy that provides call data analysis. It includes customizable reporting, real-time data visualization, and historical call data management so users can gain insights into their calling patterns and performance metrics. The software supports Cisco environments, allowing businesses to use their existing infrastructure for communication analytics. Users can easily generate reports that fulfill compliance requirements and identify trends in call usage. Key capabilities: customizable reporting real-time data visualization historical call data management compliance reporting trend analysis Best for: IT professionals and managers that need to monitor and analyze communication data effectively.

CDR Call Reporting for Cisco Details

Vendor
Variphy
Year Launched
2004
Location
722 Old Jonas Hill Rd, Lafayette, CA 94549, US
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Organizations of all sizes in health care, government (city, state & federal), education, energy, finance, legal, and high-tech.
Industries Served
Telecommunications, enterprise businesses, small to medium-sized businesses, healthcare, education, finance, government, retail, manufacturing, technology, customer service, and call centers.
Tags
Call Accounting, Call Center, Call Tracking, VoIP, Telephony

CDR Call Reporting for Cisco's In-App Market Place

Does CDR Call Reporting for Cisco have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), MXN (Mex$), CNY (¥), RUB (₽), INR (₹), BRL (R$)

Pros & Cons

  • Powerful and Comprehensive Reporting: Provides deep insights into call data, including complex call scenarios like transfers and conferences.
  • Excellent Customer Support: Highly praised for knowledgeable, responsive, and friendly support staff.
  • Ease of Use: Generally considered easy to use for reporting and analysis.
  • Solves Complex Reporting Challenges: Effectively handles the complexities of phone system data.
  • Valuable for Troubleshooting and Analysis: Helps identify and resolve issues, optimize staffing, and improve customer service.
  • Licensing Structure: Licensing can be complex, especially in multi-cluster environments.
  • Search Feature Limitations (Permissions): Searching all calls might require higher permissions (though this is reportedly being addressed).
  • Feature Naming Clarity: Some users found the names of search features unclear.

CDR Call Reporting for Cisco's Support Options

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