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Software Status:Active

About Chat Outsource

Chat Outsource is a customer service software from Chat Outsource that provides outsourcing solutions for chat support. It includes features such as 24/7 live chat support, multilingual capabilities, and reporting analytics so businesses can effectively manage their customer interactions. This platform allows companies to delegate chat responsibilities to external agents, ensuring responsiveness and diverse language support. With reliable analytics, organizations can track performance and improve service quality over time. Key capabilities: 24/7 live chat support multilingual capabilities reporting analytics customer interaction management agent performance tracking Best for: businesses that need efficient chat support solutions to handle customer inquiries and improve service delivery.

Chat Outsource Details

Vendor
Chat Outsource
Year Launched
2010
Location
San Diego, US
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries.
Languages
English
Users
Customer Support Representatives, Sales Representatives, Customer Service Managers, Support Agents
Industries Served
Ecommerce, Food and Restaurant, Business Service Providers, Education, Legal, Health Care, Information Technology, Real Estate, Travel and Lodging, Transport, Sports and Recreation, Solar
Tags
Managed Services, 24/7 Live, 100% Human Interaction, Chat Experts, Trusted Team Members, Social Media Support, Lead Generation, Customer Support, Technical Support, Optimize Conversation, Customer Handling & Retention, Run Time Queries Solved, Live Monitoring, Quick Lead Qualification, and Multi-lingual Chat Experts

Chat Outsource's In-App Market Place

Does Chat Outsource have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Chf)

Pros & Cons

  • Industry-specific certified chat agents.
  • Quick response and resolution times.
  • Customizable and secure chat software.
  • Comprehensive monthly reporting.
  • Limited information on advanced analytics features.
  • No in-app marketplace for additional tools.
  • Primarily English language support.
  • No mobile application for chat management.
  • No mention of AI or chatbot integration.

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