Chatlio logo

Chatlio

by Chatlio · Since 2014
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ActiveAvailable globallyCloud
Quick facts
VendorChatlio
Year launched2014
StatusActive
LocationUnited States
Countries servedGlobal
Languages1
Integrations5+
Free tier
Free trialYES
Contact sales

About Chatlio

Chatlio is a live chat software from Chatlio designed for real-time customer engagement. It provides features such as chat integrations, customizable chat widgets, and automated message responses so businesses can communicate effectively with their visitors. Chatlio allows users to manage chats directly from Slack, making it easy for teams to collaborate and respond quickly to inquiries. Additionally, it offers analytical tools to track chat performance and improve customer service strategies. Key capabilities: chat integration with Slack customizable chat widgets automated message responses performance analytics real-time visitor monitoring Best for: businesses that need to connect with customers through live chat support.

Chatlio by Chatlio, Inc. is a live chat software designed for customer support purposes. Its standout features include real-time messaging, chat routing, analytics, and integrations with popular tools like Slack and Salesforce. The user interface is clean and intuitive, making it easy for users to navigate and engage with customers efficiently. The design elements enhance the user experience by providing a seamless communication process, with features like chat notifications and customizable chat widgets. One of the core functionalities that distinguish Chatlio from its competitors is its seamless integration with Slack, allowing users to manage customer conversations directly within the Slack interface. This innovative aspect streamlines communication and collaboration within teams, increasing efficiency and productivity. The software's performance is impressive, with fast response times and reliable data management capabilities, even when handling large datasets or complex operations. Chatlio integrates well with other tools such as Salesforce and Google Analytics, offering a comprehensive solution for managing customer interactions across different platforms. The software is compatible with various devices and operating systems, ensuring that users can access it from anywhere, anytime.

Pros & Cons

What users like
  • +Seamless integration with Slack, reducing the need for additional tools.
  • +Customizable chat widget to align with brand identity.
  • +Real-time visitor information enhances support efficiency.
  • +Automation features like triggers and saved replies improve response times.
  • +Developer-friendly with APIs and webhooks for advanced customization
What users flag
  • Limited to Slack users; not suitable for teams not using Slack.
  • Advanced features are locked behind higher-tier plans.
  • No built-in analytics dashboard; relies on integrations for reporting.
  • Customization requires familiarity with CSS for full control.
  • No mobile app; relies on Slack's mobile interface

Features

Key features

Slack Integration
Chatlio integrates directly with Slack, allowing teams to manage live chats from within Slack channels.
Customizable Chat Widget
Easily style the chat widget to match your brand's aesthetics.
Visitor Information
Displays visitor's location, browser, OS, and current page.
Triggers & Automations
Set up automated messages based on visitor behavior.

Additional features

Multi-Operator Support
Multiple team members can engage in a single conversation simultaneously.
File Sharing
Share images, files, and code snippets within chats.
Pre-Chat Forms
Collect visitor information before initiating a chat.
Zapier Integration
Connect with over 1,000 apps for extended functionality.
JavaScript API & Webhooks
For developers seeking deeper customization and integration

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Starter

USD 29

Basic

USD 49

Pro

USD 99

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD

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