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Cirrus Contact Center

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Software Status:Active

About Cirrus Contact Center

Cirrus Contact Center is a cloud-based software from Cirrus Response designed for managing customer interactions. It provides call routing, multi-channel support, and real-time reporting so businesses can efficiently handle customer inquiries. This platform enables users to manage phone calls, emails, and chat messages from a single interface, improving response times. With features like customizable reporting and workforce management, organizations can analyze performance metrics and improve resource allocation. Key capabilities: call routing multi-channel support real-time reporting customizable reporting workforce management Best for: customer service teams that need to simplify their communication processes and improve customer satisfaction.

Cirrus Contact Center Details

Vendor
Cirrus Response
Year Launched
Location
Cirrus Contact Center headquarters: Century House, Valley Way, Woking GU21 6DD, United Kingdom
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Polish, Czech, Slovak, Hungarian, Romanian, Greek, Ukrainian, Malay, Indonesian, Thai, Vietnamese, Hindi, Bengali.
Users
Supervisor, Agent, Quality Control Analyst, IT Administrator, Manager
Industries Served
Healthcare, Education, Finance, Retail, Hospitality, Telecom, Government, Transportation, eCommerce
Tags
Call Center, Contact Center, Customer Service, Omnichannel, Cloud-based, Virtual Call Center

Cirrus Contact Center's In-App Market Place

Does Cirrus Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

10

Mini Apps

Real-time analytics dashboard: Provides live updates on key metrics and performance indicators for the contact center operations.

CRM integration: Allows seamless integration with popular customer relationship management (CRM) platforms like Salesforce or HubSpot.

Speech analytics: Utilizes advanced technologies like natural language processing to transcribe and analyze customer interactions for insights and improvement opportunities.

Quality management tools: Enables supervisors to monitor and evaluate agent performance through call recordings

scoring

and feedback mechanisms.

Multi-channel support: Extends contact center capabilities to include communication channels beyond just voice calls

such as email

chat

and social media.

Pricing Options

Free trial
Free version
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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩)

Pros & Cons

  • Intuitive interface design for easy navigation and use
  • Advanced analytics and reporting tools for detailed insights
  • Seamless integration with CRM systems for efficient customer management
  • Flexible customization options to adapt to different business needs
  • Multi-channel support for a comprehensive approach to customer communication
  • Limited integrations with third-party software tools
  • Steep learning curve for new users
  • Lack of advanced reporting features
  • Customer support response time can be slow
  • High upfront costs for installation and customization
  • Occasional glitches or technical issues that affect performance
  • Limited customization options for user interface and workflows

Cirrus Contact Center's Support Options

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