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Cloud Call Centre

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Software Status:Active

About Cloud Call Centre

Cloud Call Centre is a cloud-based software platform from Smartcom Business Communications that supports customer service operations. It combines automatic call distribution, interactive voice response, and real-time reporting so teams can efficiently manage calls and improve customer engagement. The software allows for call recording and monitoring, ensuring quality assurance and training opportunities. Additionally, it provides integration with existing CRM systems, making it easier to track customer interactions. Key capabilities: automatic call distribution call recording interactive voice response real-time reporting CRM integration Best for: businesses that need an efficient solution for managing customer service calls and improving overall service delivery.

Cloud Call Centre Details

Vendor
Smartcom Business Communications
Year Launched
2017
Location
32/101 Miller St, North Sydney , Australia
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English
Users
Business Critical, Customer-Facing Technology that Drives Business Performance appeals to; CEO, CTO, CFO, COO, CSO & CMO. Call Centre Operational Management will also benefit from Smartcom services.
Industries Served
Healthcare, Education, Finance, Retail, Technology
Tags
Cloud PBX, Cloud Call Centre, Virtual Office, Digital Office, VoIP, Unified Communications, 1300 Numbers, 1800 Numbers, Business Internet, NBN, Hosted PBX, Cloud PBX, Predictive Dialler, BPO, Internet, Broadband, Fibre Internet, Cloud Technology, 1800 Numbers, Call Centre Outsourcing, and Business Phone SystemsCloud PBX, Cloud Call Centre, Virtual Office, Digital Office, VoIP, Unified Communications, 1300 Numbers, 1800 Numbers, Business Internet, NBN, Hosted PBX, Cloud PBX, Predictive Dialler, BPO, Internet, Broadband, Fibre Internet, Cloud Technology, 1800 Numbers, Call Centre Outsourcing, and Business Phone Systems

Cloud Call Centre's In-App Market Place

Does Cloud Call Centre have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • • Cloud-Based: No hardware is needed, reducing upfront costs and maintenance.
  • • Scalable: Easily adjusts to growing businesses and evolving customer needs.
  • • Multi-Channel Support: Provides a comprehensive support system through multiple communication channels.
  • • Advanced Reporting: Helps businesses understand performance, optimize workflows, and improve customer service.
  • • User-Friendly: Intuitive interface that simplifies setup and management for agents and supervisors.
  • • Dependency on Internet Connectivity: As a cloud-based solution, its performance depends on a reliable internet connection.
  • • Limited Customization for Some Features: Some features may not be as customizable as other solutions depending on the business needs.
  • • Integration Complexity: Some integrations may require technical expertise to set up effectively.
  • • Regional Focus: The service may be more focused on certain regions (Middle East) and could be less tailored for markets outside that area.

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