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Cloud IP PBX

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Software Status:Active

About Cloud IP PBX

Cloud IP PBX is a contact center software from First Communications that delivers better customer experiences. It provides AI insights, intelligent routing, and enterprise reliability so businesses can improve responsiveness across multiple channels. This cloud-based solution supports features such as making bill payments, submitting and viewing support tickets, viewing product and account information, creating billing reports, and accessing other portals. With these capabilities, organizations can increase profitability through improved customer service and push the boundaries of call experiences. Key capabilities: AI insights Intelligent routing Enterprise reliability Multi-channel engagement Reporting tools Best for: businesses that need an efficient contact center solution for improved customer interactions.

Cloud IP PBX Details

Vendor
First Communications
Year Launched
1998
Location
3340 West Market Street Akron, Ohio 44333
Deployment
cloud
Training Options
live online
Countries Served
All Countries
Languages
English
Users
Small to Medium Businesses
Industries Served
Healthcare, Education, Finance, Retail, Telecommunications, Travel & Hospitality, Government, Nonprofit.
Tags
Telecommunication Services, Telephone Company, Internet Service Provider, Technology Solutions, Ethernet, MPLS/VPLS, SIP Trunking, Managed Services, Data Center, Hosted Phones, SD-WAN, Wireless Metro Ethernet, Cloud IP PBX, Unified Communications, managed security, Hybrid Network Services, Contact Center, Managed Firewall, CRM Integration, Cloud Connection, and Disaster Recovery

Cloud IP PBX's In-App Market Place

Does Cloud IP PBX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), NZD (NZ$), CZK (Kč), PLN (zł), SEK (kr), DKK (kr), NOK (kr)

Pros & Cons

  • • Scalability: Cloud-based solution that grows with your business, making it ideal for companies of all sizes.
  • • Comprehensive Communication Suite: Combines voice, video, and messaging into a single platform for improved collaboration.
  • • Easy Setup: As a cloud service, it doesn’t require extensive hardware setup, making it easy to implement.
  • • Advanced Features: Includes call routing, IVR, voicemail-to-email, and more to enhance business operations.
  • • Mobile Accessibility: Supports mobile apps for on-the-go communication, allowing employees to stay connected anywhere.
  • • Internet Dependency: As a cloud-based solution, it depends on a reliable internet connection, and poor connectivity could affect call quality.
  • • Learning Curve for Advanced Features: Some of the advanced features, such as call routing or IVR setup, might require training or IT support.
  • • Limited Customization: While it offers many features, customization might be limited in terms of more granular control over the system.

Cloud IP PBX's Support Options

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