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Comm100 Live Chat

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Software Status:Active

About Comm100 Live Chat

Comm100 Live Chat is a live chat software from Comm100 that provides real-time customer engagement solutions. It includes features such as proactive chat invitations, chatbot automation, and detailed analytics so businesses can respond to customer inquiries efficiently. The platform supports multiple channels, allowing for integration with email, social media, and SMS, which helps simplify communication efforts. Additionally, Comm100 Live Chat provides comprehensive reporting capabilities to track performance metrics and improve customer service strategies. Key capabilities: proactive chat invitations chatbot automation detailed analytics multi-channel support reporting features Best for: customer service teams that need to improve user engagement and support.

Comm100 Live Chat Details

Vendor
Comm100
Year Launched
2009
Location
558 – 1771 Robson Street, Vancouver, British Columbia V6G 1C9 , CA
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese
Users
General Manager, Customer Support Representative, Sales Associate, IT Administrator.
Industries Served
Higher Education, iGaming, Banking & Finance, Insurance, Healthcare, Government, Technology, Telecom & Utilities, Retail & eCommerce, Manufacturing
Tags
Chatbot, Conversational AI Platform, Customer Service, Customer Support, Live Chat

Comm100 Live Chat's In-App Market Place

Does Comm100 Live Chat have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • User-Friendly Design: Easy to navigate and configure for both users and admins.
  • Real-time Notifications: Alerts when users land on the site, even if they don't initiate a chat.
  • Customer Tracking: Ability to monitor user activity across different pages on the site.
  • ChatBot Integration: Effective auto-responding chatbot feature for offline support.
  • Reliable Performance: Minimal downtime, ensuring consistent service availability.
  • Rich Reporting and Analytics: Detailed reports on chat history and performance.
  • Integration-Friendly: Supports integration with platforms like Salesforce, WhatsApp, WordPress, and Shopify.
  • Mobile App Limitations: Basic functionality without the dashboard view available on the desktop version.
  • High Cost: Perceived as expensive compared to some competitors, especially for small businesses.
  • Limited Customization: Lack of advanced theme customization options for the chat interface.
  • Data Management Issues: Concerns about data handling and communication during product discontinuations.
  • Feature Complexity: Some features are hard to find or require improvement (e.g., enlarging chat elements).

Comm100 Live Chat's Support Options

Email Address

support@comm100.com

Comm100 Live Chat's Alternatives