About Comm100 Live Chat
Comm100 Live Chat is a live chat software from Comm100 that provides real-time customer engagement solutions. It includes features such as proactive chat invitations, chatbot automation, and detailed analytics so businesses can respond to customer inquiries efficiently. The platform supports multiple channels, allowing for integration with email, social media, and SMS, which helps simplify communication efforts. Additionally, Comm100 Live Chat provides comprehensive reporting capabilities to track performance metrics and improve customer service strategies. Key capabilities: proactive chat invitations chatbot automation detailed analytics multi-channel support reporting features Best for: customer service teams that need to improve user engagement and support.
Comm100 Live Chat by Comm100 is a versatile and robust software designed to help businesses provide real-time support to their customers. As one of the leading live chat solutions in the market, it aims to enhance customer engagement through quick and efficient communication. The platform offers a comprehensive suite of features, making it suitable for businesses of all sizes and industries. With options for customization, AI-powered tools, and extensive integrations, Comm100 Live Chat delivers a streamlined communication experience for both businesses and their clients. The user interface of Comm100 Live Chat is clean, modern, and easy to navigate. The dashboard is thoughtfully organized, providing agents with quick access to essential tools and information. Clear menus and visually appealing layouts contribute to a seamless experience, even for first-time users. One standout feature is its customizable chat window, which allows businesses to tailor the look and feel to align with their branding. The intuitive interface ensures that both administrators and agents can quickly get up to speed without a steep learning curve. Functionality is where Comm100 Live Chat truly shines.
Pros & Cons
- +User-Friendly Design: Easy to navigate and configure for both users and admins.
- +Real-time Notifications: Alerts when users land on the site, even if they don't initiate a chat.
- +Customer Tracking: Ability to monitor user activity across different pages on the site.
- +ChatBot Integration: Effective auto-responding chatbot feature for offline support.
- +Reliable Performance: Minimal downtime, ensuring consistent service availability.
- +Rich Reporting and Analytics: Detailed reports on chat history and performance.
- +Integration-Friendly: Supports integration with platforms like Salesforce, WhatsApp, WordPress, and Shopify.
- −Mobile App Limitations: Basic functionality without the dashboard view available on the desktop version.
- −High Cost: Perceived as expensive compared to some competitors, especially for small businesses.
- −Limited Customization: Lack of advanced theme customization options for the chat interface.
- −Data Management Issues: Concerns about data handling and communication during product discontinuations.
- −Feature Complexity: Some features are hard to find or require improvement (e.g., enlarging chat elements).
Features
Key features
- AI-Powered Automation
- Automate over 80% of incoming chats using Generative AI while enhancing customer experiences.
- Omnichannel Communication
- Seamless integration of live chat, bots, social media, email, ticketing, and SMS in one platform.
- Uncompromising Security & Privacy
- Adherence to SOC 2 Type II, PCI DSS, HIPAA, and GDPR for secure communication.
- Customizable Configurability
- Pre- and post-chat surveys, custom chat routing, proactive invitations, and flexible deployment options.
- Advanced Reporting & Analytics
- Track traffic metrics, agent performance, audience profiling, and create custom reports.
- Flexible Integrations
- Connect seamlessly with Salesforce, Shopify, and other CRMs or business systems.
- Real-Time Results
- Boost agent productivity with efficient tools for enhanced user experiences.
Additional features
- Real-time chat, real-time results
- Comm100 Live Chat puts everything your agents need right at their fingertips. Every system is connected into one console, bringing together all the key information for efficient conversations. AI-powered tools boost this with support and recommended responses.
- Complete configurability
- More features for less.
- Uncompromising security & privacy
- Communication is a private matter, especially in regulated industries like banking, healthcare, and government. You can trust Comm100 to keep your data safe with the highest standards in security, privacy, and accessibility – from SOC 2 Type II and PCI DSS to HIPAA and GDPR.
- Insightful & accessible reporting
- Comm100’s advanced analytics include all the reports you need to track and improve your live support – traffic metrics, audience profiling, agent performance, conversions, and so much more. You can also create your own customized reports and easily export.
- Essential & flexible integrations
- Easily connect Comm100 Live Chat app to your CRM, shopping cart, or other business systems to deliver service that is more personalized and more efficient. From Salesforce to Shopify, Comm100 has got you covered with off-the-shelf integrations and a highly flexible API.
- AI-powered automation
- Deliver the perfect blend of human-bot engagement
- Automate 80%+ of incoming chats with the latest in Generative AI
- Increase support capacity while lowering costs
- Enhance the customer experience across all channels
- Omnichannel comms
- Every key channel linked under one roof. Disconnected channels create disconnected communication. By adopting Comm100’s omnichannel communication platform, every key channel is linked within one console so you can deliver efficient, accurate, and personalized support every time. From live chat, bots and social media, to email, ticketing and SMS, choose the channels that work for you and add as you grow.
- Exceptional software meets exceptional support
- Comm100’s team of dedicated customer success managers provide continuing support throughout the partnership.
- Proven, top-rated tech that keeps improving
- Comm100 has over 10 years in the industry, working with over 15,000 customers. And while these customers stay with Comm100, their software never stays still. Comm100 is continually improving and adding to the platform, especially to keep pace with all the latest AI developments.
- Continuous, expert support that won’t be matched
- With a 98% onboarding CSAT, a 95% training CSAT, and an average 21 days to launch, Comm100’s customer success team provides regular training and guidance throughout the relationship.
Pricing
Monthly plans
Live Chat Startup
USD 39
Live Chat Plus
USD 69
Countries & Languages
Available in
Interface languages
Billing currencies
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About Comm100 Live Chat
Comm100 Live Chat is a live chat software from Comm100 that provides real-time customer engagement solutions. It includes features such as proactive chat invitations, chatbot automation, and detailed analytics so businesses can respond to customer inquiries efficiently. The platform supports multiple channels, allowing for integration with email, social media, and SMS, which helps simplify communication efforts. Additionally, Comm100 Live Chat provides comprehensive reporting capabilities to track performance metrics and improve customer service strategies. Key capabilities: proactive chat invitations chatbot automation detailed analytics multi-channel support reporting features Best for: customer service teams that need to improve user engagement and support.
Comm100 Live Chat Details
Comm100 Live Chat's In-App Market Place
Does Comm100 Live Chat have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Live Chat Startup
USD 39
Live Chat Plus
USD 69
Accepted Payment Currencies
USD ($)
Pros & Cons
- User-Friendly Design: Easy to navigate and configure for both users and admins.
- Real-time Notifications: Alerts when users land on the site, even if they don't initiate a chat.
- Customer Tracking: Ability to monitor user activity across different pages on the site.
- ChatBot Integration: Effective auto-responding chatbot feature for offline support.
- Reliable Performance: Minimal downtime, ensuring consistent service availability.
- Rich Reporting and Analytics: Detailed reports on chat history and performance.
- Integration-Friendly: Supports integration with platforms like Salesforce, WhatsApp, WordPress, and Shopify.
- Mobile App Limitations: Basic functionality without the dashboard view available on the desktop version.
- High Cost: Perceived as expensive compared to some competitors, especially for small businesses.
- Limited Customization: Lack of advanced theme customization options for the chat interface.
- Data Management Issues: Concerns about data handling and communication during product discontinuations.
- Feature Complexity: Some features are hard to find or require improvement (e.g., enlarging chat elements).
Comm100 Live Chat's Support Options
Email Address
support@comm100.comComm100 Live Chat's Alternatives
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