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Concentrix

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Software Status:Active

About Concentrix

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Concentrix Details

Vendor
Concentrix
Year Launched
Location
6101 America Center Drive, San Jose, CA 95002, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese, Korean, Russian, Arabic, Turkish, Hindi
Users
Customer Service Representatives, Marketing Managers, Sales Agents, Customer Support Specialists, Technology Managers
Industries Served
Healthcare, Education, Finance, Retail
Tags
Conversational AI Platform, Customer Engagement, Customer Experience, Customer Service, Customer Support, Live Chat, Marketing Automation

Concentrix's In-App Market Place

Does Concentrix have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

6

Mini Apps

1. Facebook Messenger Integration - Allows users to seamlessly integrate Facebook Messenger chat functionality into the Concentrix platform for improved customer engagement.

2. Salesforce Integration - Enables users to sync data between Concentrix and Salesforce CRM for a more streamlined customer experience.

3. Zendesk Integration - Integrates Concentrix live chat and support functionalities with Zendesk's customer support platform for enhanced customer service.

4. Google Analytics Integration - Connects Concentrix with Google Analytics for detailed insights into customer behavior and engagement.

5. Slack Integration - Integrates Concentrix with Slack for real-time communication and collaboration among customer support teams.

6. WhatsApp Integration - Allows users to integrate WhatsApp chat functionality into the Concentrix platform for expanded customer engagement options.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), BRL (R$), MXN (Mex$)

Pros & Cons

  • Provides personalized and human-like conversations with customers
  • Increases customer engagement through real-time interactions
  • Improves overall customer experience and satisfaction
  • Enhances customer service and support capabilities
  • Streamlines marketing automation processes
  • Offers live chat feature for instant communication with customers
  • Limited customization options for chatbots
  • Difficulty in integrating with other third-party applications
  • Steep learning curve for new users
  • Lack of advanced analytics and reporting features
  • Limited language support for multilingual customer interaction

Concentrix's Support Options

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