Contact Center as a Service

Contact Center as a Service is a cloud communication platform from Evolve IP that unifies contact center, collaboration, and Desktop as a Service (DaaS). It combines managed cloud desktop as a service (DaaS), infrastructure as a service (IaaS), and managed security features so organizations can deliver a secure, efficient customer use. This platform offers a rich omnichannel contact center integrated with Microsoft Teams, allowing for improved agent performance and customer interactions. Additionally, it provides managed detection and response for improved security measures, as well as threat assessment capabilities to safeguard data. Key capabilities: managed cloud DaaS infrastructure as a service managed security managed detection and response threat assessment Best for: enterprises that need a comprehensive solution for customer engagement and secure communication.