About ConVox
ConVox is a communication platform from Deepija Telecom that provides real-time voice and video interaction solutions. It combines voice calling, video conferencing, and messaging features so users can collaborate effectively in diverse environments. ConVox supports high-definition video quality, secure connections, and screen sharing capabilities to facilitate clear communication. The platform is designed for both businesses and educational institutions, offering a reliable solution for remote meetings and virtual classrooms. Additionally, it features integration with various third-party applications like calendars and task management tools. Key capabilities: voice calling video conferencing messaging screen sharing integration with third-party apps Best for: businesses and educational institutions that need reliable communication tools for remote collaboration.
ConVox Call Center App is a cloud-based software solution designed to streamline call center operations by leveraging mobile devices as agent workstations. This approach enhances flexibility, enabling agents to work remotely while maintaining seamless communication and access to crucial tools. The app encompasses a wide range of features, including automatic call distribution (ACD), interactive voice response (IVR), call recording, real-time analytics, call monitoring, CRM integration, 1 predictive dialing, skill-based routing, voicemail, call queuing, call scripting, outbound dialing, call transfer, call conferencing, agent performance reporting, customizable dashboards, multi-channel support, call whispering, call barging, and call back scheduling. This comprehensive feature set equips call centers with the necessary tools to enhance efficiency, improve customer service quality, and gain valuable insights into call center performance. While specific details about the user interface are limited, the mobile-centric design likely prioritizes intuitive navigation and a user-friendly experience. The cloud-based deployment model offers several advantages, including scalability, reliability, and ease of implementation. Businesses can quickly deploy the solution without the need for extensive hardware or software installations, minimizing setup time and operational disruptions.
Pros & Cons
- +Excellent automatic and predictive dialer for outbound calls.
- +Automatic call distribution ensures minimal customer loss.
- +Call recording allows for review and live call monitoring.
- +Multiple modules for efficient dialer management.
- +Easy access to agent records for performance tracking.
- −Lack of stickiness in automatic distribution, causing issues with returning calls.
- −Missing call recordings affect performance assessment.
- −Reporting features need improvement.
- −Limited options for number masking or multiple DIDs in campaigns.
- −User interface can be complex and less intuitive.
Features
Key features
- 1. Remote Agents/Roaming Users
- Allows agents to work from anywhere with internet connectivity.
- 2. Automatic Call Distribution (ACD)
- Balances call loads among available agents.
- 3. Remote Barge-In/Coaching
- Supervisors can monitor live calls and provide real-time feedback.
- 4. MIS Reports
- Comprehensive reporting for agents, calls, and campaigns.
- 5. Inbuilt CRM
- Displays customer details for personalized service.
- 6. Call Recording
- Records all calls for training and dispute resolution.
- 7. Disposition Management
- Helps categorize call outcomes.
- 8. Security Features
- Includes voice encryption, session handling, and protection against data injection and cross-site attacks.
Additional features
- 1. Remote Agents
- 2. Automatic Call Distribution (ACD)
- 3. Remote Barge-In/Coaching
- 4. MIS Reports
- 5. Monitoring Tools
- 6. Inbuilt CRM
- 7. Call Recording
- 8. Disposition Management
- 9. Callback Scheduling
- 10. Progressive Dialing
- 11. Preview Dialing
- 12. Manual Dialing
- 13. Highly Secure Access
- 14. Voice Encryption
- 15. Session Handling
- 16. No Data Injection
- 17. Cross-Site Attack Protection
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to ConVox
Voyc
voyc.ai is a powerful AI-driven conversation intelligence platform tailored primarily for regulated industries like financial…
Saigen Speech-to-Text Software
Saigen Speech-to-Text Software is a speech recognition platform from Saigen that provides accurate speech-to-text solutions…
Phone Anchor
Phone Anchor is a communication software/platform from mNotify that connects businesses with customers through various…
About ConVox
ConVox is a communication platform from Deepija Telecom that provides real-time voice and video interaction solutions. It combines voice calling, video conferencing, and messaging features so users can collaborate effectively in diverse environments. ConVox supports high-definition video quality, secure connections, and screen sharing capabilities to facilitate clear communication. The platform is designed for both businesses and educational institutions, offering a reliable solution for remote meetings and virtual classrooms. Additionally, it features integration with various third-party applications like calendars and task management tools. Key capabilities: voice calling video conferencing messaging screen sharing integration with third-party apps Best for: businesses and educational institutions that need reliable communication tools for remote collaboration.
ConVox Details
ConVox's In-App Market Place
Does ConVox have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), JPY (¥), CNY (¥), CHF (CHF), SGD (S$), HKD (HK$)
Pros & Cons
- Excellent automatic and predictive dialer for outbound calls.
- Automatic call distribution ensures minimal customer loss.
- Call recording allows for review and live call monitoring.
- Multiple modules for efficient dialer management.
- Easy access to agent records for performance tracking.
- Lack of stickiness in automatic distribution, causing issues with returning calls.
- Missing call recordings affect performance assessment.
- Reporting features need improvement.
- Limited options for number masking or multiple DIDs in campaigns.
- User interface can be complex and less intuitive.
ConVox's Support Options
Email Address
support@deepijatel.comContact
1800-102-3835ConVox's Alternatives
Voyc
voyc.ai is a powerful AI-driven conversation intelligence platform tailored primarily for regulated industries like financial…
Saigen Speech-to-Text Software
Saigen Speech-to-Text Software is a speech recognition platform from Saigen that provides accurate speech-to-text solutions…
Phone Anchor
Phone Anchor is a communication software/platform from mNotify that connects businesses with customers through various…
