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Software Status:Active

About ConVox

ConVox is a communication platform from Deepija Telecom that provides real-time voice and video interaction solutions. It combines voice calling, video conferencing, and messaging features so users can collaborate effectively in diverse environments. ConVox supports high-definition video quality, secure connections, and screen sharing capabilities to facilitate clear communication. The platform is designed for both businesses and educational institutions, offering a reliable solution for remote meetings and virtual classrooms. Additionally, it features integration with various third-party applications like calendars and task management tools. Key capabilities: voice calling video conferencing messaging screen sharing integration with third-party apps Best for: businesses and educational institutions that need reliable communication tools for remote collaboration.

ConVox Details

Vendor
Deepija Telecom
Year Launched
2003
Location
Plot No. 2&3, Siri Sampada Hi-Tech, 203 & 204, Kavuri Hills, Madhapur, Hyderabad, Telangana 500033
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic
Users
Customer Service Representative, Customer Support Specialist, Ticket Sales Specialist, Sales Specialist, Support Specialist, Support Manager
Industries Served
Healthcare, Banking, Finance & Insurance, Telecom, Education, Petroleum, BPO, E-commerce, NGO, Government
Tags
Call Center, ConVox

ConVox's In-App Market Place

Does ConVox have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), JPY (¥), CNY (¥), CHF (CHF), SGD (S$), HKD (HK$)

Pros & Cons

  • Excellent automatic and predictive dialer for outbound calls.
  • Automatic call distribution ensures minimal customer loss.
  • Call recording allows for review and live call monitoring.
  • Multiple modules for efficient dialer management.
  • Easy access to agent records for performance tracking.
  • Lack of stickiness in automatic distribution, causing issues with returning calls.
  • Missing call recordings affect performance assessment.
  • Reporting features need improvement.
  • Limited options for number masking or multiple DIDs in campaigns.
  • User interface can be complex and less intuitive.

ConVox's Support Options

ConVox's Alternatives