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Customerly

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Software Status:Discontinued

About Customerly

Customerly is a customer communication software from Customerly that supports businesses in managing customer interactions. It includes live chat, email automation, and customer feedback tools so organizations can improve engagement and response rates. This platform helps teams track customer inquiries in real-time and automate follow-up communication based on user behavior. Customerly also offers reliable analytics features to provide insights into customer satisfaction and interaction efficacy. Key capabilities: live chat email automation customer feedback tools analytics dashboard user segmentation Best for: businesses that need to manage and improve customer communication effectively.

Customerly Details

Vendor
Customerly
Year Launched
Location
Customerly Headquarters: Via Dante 14, 20123 Milan, Italy
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Italian, Spanish, French, German
Users
Business Owners, Customer Service Representatives, Marketing Managers, Sales Representatives, Support Specialists, Customer Success Managers, Marketing Coordinators, Customer Experience Analysts.
Industries Served
Business, Marketing, Technology, Retail, Finance, Education, Healthcare, Hospitality, Automotive, E-commerce
Tags
Business Intelligence, Chatbot, CRM, Customer Engagement, Customer Service, Email Marketing, Knowledge Base, Lead Generation, Live Chat, Marketing Automation, NPS, Survey

Customerly's In-App Market Place

Does Customerly have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

13

Mini Apps

1. Chatbot: Allows businesses to automate customer conversations and provide real-time support through a chatbot feature.

2. CRM: Helps businesses manage and organize customer data

interactions

and relationships effectively.

3. Email Marketing: Enables businesses to create and send personalized email campaigns to target audiences.

4. Knowledge Base: Allows businesses to create a centralized knowledge base for customers to easily access information and resources.

5. Lead Generation: Helps businesses capture and nurture leads through various marketing tactics.

6. Live Chat: Enables businesses to engage with website visitors in real-time through a live chat feature.

7. Marketing Automation: Automates marketing processes such as email campaigns

lead nurturing

and customer segmentation.

8. NPS: Measures customer satisfaction and loyalty through Net Promoter Score (NPS) surveys.

9. Survey: Allows businesses to gather feedback and insights from customers through survey tools.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£)

Pros & Cons

  • All-in-one platform for customer engagement, including live chat, email marketing, knowledge base, and more
  • Easy-to-use interface for managing customer interactions and data
  • Automation features for streamlining marketing and customer service processes
  • Integration with popular tools like WordPress, Zapier, and Stripe
  • Real-time feedback with NPS surveys for measuring customer satisfaction
  • Lead generation tools to help identify and target potential customers efficiently
  • Limited integration options with other third-party software
  • Complex user interface which may require a steep learning curve
  • Limited customization options for chatbots and email templates
  • Occasional glitches and bugs reported by users
  • Limited reporting and analytics features compared to other similar software
  • Higher pricing tiers compared to competitors with similar features.

Customerly's Support Options

Email Address

support@customerly.io

Documentation

https://help.customerly.io/

Community Forums

https://community.customerly.io/

Chatbot

Available

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