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Custplace

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About Custplace

Custplace is a review management software from Custplace that simplifies the handling of customer feedback. It combines review management, presence management, and brand reviews so businesses can effectively monitor and respond to customer opinions. This all-in-one platform supports managing store and product reviews, aiding businesses in maintaining a positive online reputation. By using AI-driven centralization, Custplace helps organizations capture spontaneous reviews and automate responses. Key capabilities: Review Management Presence Management Brand Reviews Store Reviews Product Reviews Best for: businesses that need to manage their customer reviews across multiple platforms efficiently.

Custplace Details

Vendor
Custplace
Year Launched
2013
Location
125, Rue du Théâtre, Paris, Ile-de-France 75015, FR
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French, German, Spanish
Users
Administrators, Customer Support Representatives, Marketing Managers, Sales Representatives
Industries Served
Food & consumer goods, Bank & insurance, Housing & renovation, Healthcare & Optics, Education & Training
Tags
Review Management

Custplace's In-App Market Place

Does Custplace have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), RUB (₽), MXN (Mex$), BRL (R$)

Pros & Cons

  • Consolidates all review sources into one platform, simplifying monitoring and response.
  • Leverages AI for automation, saving time and improving response efficiency.
  • Provides a secure and vetted space for spontaneous reviews, mitigating risks from uncontrolled forums.
  • Helps maintain a consistent brand voice across all review responses.
  • Aims to boost online presence and attract new customers by actively managing reviews and fostering trust.
  • Customers are encouraged to leave "spontaneous reviews" on Custplace, which might limit organic spread on other platforms.
  • While vetting aims for authenticity, the process could be perceived as controlling or filtering feedback.
  • As a solution for businesses, it likely involves subscription fees, which could be a barrier for smaller companies.
  • While it claims to integrate with many platforms, specific integration complexities might arise for some businesses.

Custplace's Support Options

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