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CXM Recording and Quality Monitoring

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About CXM Recording and Quality Monitoring

CXM Recording and Quality Monitoring is a quality assurance platform from CXM that supports the recording and monitoring of audio and video content. It provides tools for real-time quality assessment, detailed analytics, and customizable reporting, so organizations can ensure high standards for their media productions. This platform is designed to help content creators maintain their voice and style, focusing on emerging and diverse cultures in the entertainment industry. CXM enables users to capture authentic stories while monitoring audio quality and metrics. Key capabilities: real-time monitoring detailed analytics customizable reporting audio quality assessment user-friendly interface Best for: content creators and media organizations that need to maintain audio and video standards for their productions.

CXM Recording and Quality Monitoring Details

Vendor
CXM
Year Launched
Location
123 Main Street, Suite 100, Anytown, USA.
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean
Users
Supervisor, Quality Assurance Analyst, Call Center Agent, Team Leader, Training Manager
Industries Served
Call Centers
Tags
Call Center, CXM, Recording, Quality Monitoring

CXM Recording and Quality Monitoring's In-App Market Place

Does CXM Recording and Quality Monitoring have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

6

Mini Apps

1. Screen Recording: Capture agents' computer screens during customer interactions for quality monitoring and training purposes.

2. Speech Analytics: Analyze agent-customer conversations for key phrases

sentiment analysis

and compliance monitoring.

3. Real-time Monitoring: Monitor live calls to provide immediate feedback and coaching to agents.

4. Performance Reports: Generate reports on call center performance metrics and agent KPIs for analysis and improvement.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$)

Pros & Cons

  • Provides real-time monitoring of calls to ensure quality customer service
  • Allows for recording and playback of calls for training and improvement purposes
  • Features customizable scorecards and evaluations to measure agent performance
  • Helps identify trends and patterns in customer interactions for better decision-making
  • Integrates with CRM systems for seamless data management
  • Offers advanced analytics and reporting capabilities for actionable insights
  • Enhances compliance and security measures through call recording and monitoring
  • Improves overall customer satisfaction and retention rates.
  • Lack of integration with other systems leading to manual data entry
  • Steep learning curve for new users
  • Limited analytics and reporting capabilities
  • Issues with call recording quality and playback
  • Limited customization options for monitoring parameters

CXM Recording and Quality Monitoring's Support Options

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