About Deskpro
Deskpro is an omnichannel support software from Customer Support that provides efficient support, ticket management, and support collaboration. It includes features such as fewer repetitive tasks, improved resolution rate, and a focus on complex issues so teams can address customer needs effectively. Deskpro can be deployed in any cloud or self-hosted environment, making it adaptable for various organizational requirements. It is designed to handle high-demand situations while reducing backlog stress and improving overall speed of resolution. Key capabilities: ticket management support collaboration AI integration cloud deployment self-hosting Best for: customer support teams that need to manage complex support inquiries efficiently.
Deskpro Details
Deskpro's In-App Market Place
Does Deskpro have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (CA$), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Supports multibrand and multi-language environments
- Dynamic views and filters are easy to configure
- Clean, user-friendly interface
- High uptime appreciated by users and agents
- Responsive and personalized customer support
- Improves customer satisfaction and company image
- Good reporting tools
- CRM module allows duplicate records and lacks trigger automation
- Merging companies may cause loss of time logs
- Ticket assignment and signature setup can be complex
- Limited customization for advanced functions
Deskpro's Support Options
Email Address
support@deskpro.comContact
+44 20 3582 1980Community Forums
https://support.deskpro.com/en-US/communityChatbot
Available