DevRev

Additional features

Conversational AI at Work

The foundational technology of DevRev, indicating that artificial intelligence, specifically in a conversational context, is embedded throughout the platform's functionalities to enhance user interactions and automate processes.

Unlock Company’s Data and Make it Actionable

DevRev aims to break down data silos, consolidate information from various sources, and present it in a way that allows businesses to derive insights and take meaningful action.

Book a Demo

Provides a direct option for potential users to schedule a personalized demonstration of the platform's capabilities.

Conversational Search

An advanced search engine that goes beyond simple keyword matching, using AI to understand natural language queries and provide precise, relevant results from all your interconnected data, rather than just retrieving documents.

Access all siloed information in one place

Consolidates data from disparate systems to make it searchable from a single interface.

Go beyond retrieval and get real results

Implies the search is intelligent enough to provide answers or solutions, not just links to documents.

Conversational Customer Experience (CX)

Focuses on leveraging AI to create seamless, intelligent customer interactions within applications, leading to better self-service and deeper insights into customer behavior.

Discover insights

Analyzes customer interactions to uncover trends, pain points, and opportunities for improvement in the customer journey.

Scale CX effortlessly

Automates aspects of customer experience to handle a larger volume of interactions without proportional increases in human effort.

In-app SDK

A Software Development Kit that allows developers to embed DevRev's AI-powered self-service and conversational capabilities directly into their own applications.

Build AI-powered, self-service user experiences

Enables companies to create intelligent in-app tools that allow users to find answers and resolve issues independently.

Conversational Customer Support

A modern, AI-enhanced platform designed to improve efficiency and satisfaction in customer support operations.

Boost customer satisfaction

Provides tools and automation that lead to quicker resolutions and more positive customer interactions.

Modern support platform (DevRev’s Support App)

A dedicated application for support teams that incorporates contemporary design and advanced features.

Supercharge support teams

Equips support agents with AI assistance and streamlined workflows to increase their productivity and effectiveness.

Conversational Product Development

Integrates AI into the product development lifecycle to accelerate shipping, minimize wasted effort, and ensure new features have maximum customer impact.

Ship faster

Tools and automations that accelerate the development and release cycles.

Reduce waste

Helps identify and eliminate redundant efforts or features that don't add value, optimizing resource allocation.

Maximize customer impact

Focuses development efforts on features that will have the greatest positive effect on users.

DevRev’s Build App

A dedicated application for product and development teams that incorporates AI-powered functionalities.

AI unleashes developers’ potential

Uses AI to assist developers with tasks, providing insights and automating routine work, allowing them to focus on innovation.

Join 1000+ companies benefiting from DevRev's conversational AI experience

Social proof indicating a significant user base that is successfully utilizing DevRev's AI capabilities.

AgentOS PLATFORM

The foundational, AI-native operating system of DevRev that serves as a converged business infrastructure, intelligently connecting various data points across the organization.

What sets DevRev apart

Highlights the unique capabilities and architecture of the AgentOS platform as a differentiator.

Make your company AI ready

Provides the underlying technology and framework to embed AI capabilities throughout an organization's operations.

Patented knowledge graph with real-time, interlinked customer, product, employee, work, user, and session records

A core technological component that creates a rich, interconnected network of all critical business data, updated instantly.

Unifies identities (user, developer, support engineer, PM) and parts (product, capabilities, features, APIs)

Consolidates information about different roles and product components into a single, cohesive view.

Intelligent routing, classification, and prioritization of all work (conversations, tickets, issues, enhancements, opportunities)

Uses AI to automatically direct, categorize, and rank incoming tasks and interactions for efficient handling.

Maximizes productivity

Streamlines workflows and provides AI assistance to boost the efficiency of all teams.

Minimizes customer churn

By improving CX and streamlining issue resolution, the platform helps retain customers.

Explore Airdrop

A feature likely related to seamless data import or synchronization from external sources into DevRev.

Lightning Fast Analytics

Provides immediate insights into business performance through rapid data processing and querying.

Make informed decisions quickly

Real-time data access allows for agile decision-making based on current conditions.

Real-time insights

Analytics are updated instantaneously as new data flows into the system.

Low-latency SQL queries (<1 second execution)

High-performance database capabilities allow for very quick retrieval of data.

Extensive support for complex queries

Able to handle intricate data analysis requests.

Browser-based technologies for near real-time updates

Analytics dashboards update dynamically within the web browser.

Retrieve millions of records in seconds

Demonstrates the platform's efficiency in handling large datasets.

High-performance feather-light database technologies

Utilizes optimized database solutions for speed and minimal resource consumption.

360° view of your business (customers, product, users, sessions)

Provides a holistic perspective by integrating data from all key business areas.

Customer 360 views

A comprehensive, single view of each customer, including all interactions, history, and relevant data.

Business observability

Tools and capabilities to monitor and understand the state of various business operations in real-time.

Information symmetry

Ensures that all relevant teams have access to the same, consistent, and up-to-date information.

Effortless data migration (1-click grit)

Simplifies the process of transferring existing data into the DevRev platform.

AI-powered analytics for every team

Provides tailored analytical insights relevant to the specific needs of sales, support, product, and other teams.

Extensible models (DevRev object model)

The underlying data structure is flexible and can be adapted to specific business requirements.

Knowledge graphs (customer-product-people)

(Repeated from AgentOS details) The interconnected data model linking customers, products, and people.

Maximum visibility (pivot data on customers, people, product)

Allows users to analyze data by cross-referencing it against customer, employee, or product dimensions.

Enterprise-grade data platform

Built to handle the data volume, security, and performance requirements of large organizations.

Cost savings (10x mentioned)

Claims significant cost reductions due to efficiency gains.

Scalability (>1k qps mentioned)

Able to handle over 1,000 queries per second, indicating high performance under heavy load.

In-browser analytics (DuckDB + WASM)

Utilizes client-side technologies for efficient and fast data analysis directly within the web browser.

Extensible charting library (HighCharts)

Uses a powerful and customizable library for creating interactive data visualizations.

Open Source custom dashboard framework

Provides a flexible and adaptable framework for building personalized dashboards.

Analytics always in sync with the app

Ensures that analytical data reflects the live state of the application.

Download data and perform analytics on your device

Allows users to export data for offline analysis or use with other tools.

Data catalog

A centralized repository for managing and discovering data assets.

Analytics and reporting on custom fields

Enables reporting on data points created by the user to fit specific needs.

Miniature Cloud

A conceptual description suggesting a self-contained, powerful data processing environment.

Time-travel (for data)

Ability to view historical states of data, potentially for auditing or understanding changes over time.

Personalized Workflows

AI-powered automation that adapts to specific business processes and individual user needs, making operations more efficient.

Adapt processes seamlessly

Allows for flexible adjustment of workflows without disruption.

AI powered automations

Uses artificial intelligence to trigger and execute tasks automatically based on predefined conditions.

Highly Accurate Search

A precise and reliable search function that quickly delivers exactly what users are looking for.

Find what you need instantly

Emphasizes the speed of information retrieval.

Precision search

Delivers highly relevant results, minimizing irrelevant information.

GenAI Powered Search

Indicates the use of Generative AI to enhance search results, potentially by synthesizing information.

Integrations (Marketplace)

The ability to connect DevRev with a wide ecosystem of other business tools and platforms through a centralized marketplace.

Seamless integrations

Designed for smooth and effortless connections between systems.

Bidirectional syncing with all your tools and teams

Data flows in both directions, keeping all connected applications and team data consistent.

Add-on modules (snap-ins)

Extensible components that provide additional functionality or integrations.

Connect DevRev with existing systems (e.g., Slack, Jira)

Specific examples of common business tools that can be integrated.

Automations (perform tasks based on events)

Workflow automation triggered by actions or data changes in connected systems.

Airdrop (bring data from external sources and sync)

(Repeated for emphasis) A feature for easily importing and synchronizing data.

Teams (How DevRev helps)

Categorizes how DevRev provides specific benefits to different types of business teams.

Startups

Scale effortlessly on an AI-native platform designed to boost product-led businesses: Provides a robust, AI-driven foundation for new companies focused on product growth to expand their operations without significant friction.

Support Teams

Get valuable insights on your product and users in real time: Empowers customer support teams with immediate access to information about product usage and user behavior, aiding in faster and more effective problem resolution.

Product Teams

Get valuable insights on your product and users in real time: Provides product managers and developers with live data on how their products are being used and perceived, informing feature development and roadmaps.

CIOs

Run and plan work efficiently with all teams and knowledge in one place: Offers IT leaders a centralized platform for managing projects, knowledge, and collaboration across the entire organization.

Start for free (No credit card required)

An accessible entry point for new users to try the platform without financial commitment.

Book a demo

(Repeated for emphasis) Option to schedule a demonstration.

Schedule now (for demo)

Immediate call to action to book a demo.

Start a live chat

Provides a direct communication channel for immediate assistance.

Chat now (for live chat)

Immediate call to action to start a chat.

Limited Offer

Start-ups go free (Specific promotion): A targeted incentive for startup companies to use the platform at no cost.

Powering the next generation of digital products

Positions DevRev as a key enabler for innovative digital product development.

Careers (Join the mission, Create the future of software development together)

Recruitment information for individuals interested in joining the company.

Unified platform that unifies customer support and software development

Emphasizes its ability to bridge the gap between customer-facing operations and engineering efforts.

Omni-channel communication (support)

Supports customer interactions across multiple communication channels (e.g., chat, email, social media) for a consistent experience.

Integrated Roadmapping and Sprint Tracking (product development)

Tools for planning product development cycles and managing agile sprints directly within the platform.

Self-Service Tools (customer support)

Empower customers to find answers and resolve issues on their own, reducing support load.

Session Replays and Analytics (customer experience and product development)

Allows teams to replay user sessions to understand user behavior and identify issues, providing valuable context for both CX and development.

GPT-powered AI copilot (for product teams)

An AI assistant, powered by large language models like GPT, to aid product teams with various tasks.

Auto-generate sprint updates

AI automates the creation of progress reports for development sprints.

Auto-create enhancements (from customer tickets)

AI can automatically identify and create potential product enhancements based on customer feedback and support tickets.

**Auto-cluster incoming customer tickets (for noise reduction)

**: Uses AI to group similar customer support tickets, reducing redundancy and making it easier to identify common issues.

Auto-generate release notes (with Gen AI)

Generative AI can automatically draft release notes for new product updates.

Allocate resources effectively (product teams)

Provides insights and tools to optimize the assignment of developers and other resources to projects.

Monitor real-time performance (CX, product velocity, developer productivity)

Offers dashboards to track key metrics across customer experience, product development speed, and individual developer output.

Detect at-risk customers (Product360 dashboard)

The Product360 dashboard identifies customers who show signs of dissatisfaction or potential churn.

Quantify customer impact (identify top customers for each product part)

Measures the influence and value of specific customers on different components of a product.

Monitor product health (bugs fixed, issues resolved, pace of work)

Tracks the overall stability and progress of product development.

Track development velocity

Measures the speed at which development teams are delivering work.

Sprints made agile

Facilitates agile methodologies for faster and more flexible product development.

Save time planning (sprint planning from weeks to minutes)

Claims significant reduction in the time spent on sprint planning through automation and efficiency.

Flexible sprint views (Kanban, traditional boards)

Offers different visual layouts for managing development sprints, such as Kanban boards or traditional task boards.

Customer-centric development (connect sprints to product parts and customer tickets)

Ensures that development efforts are directly linked to customer needs and specific product components.

Customer-facing nudges (in-app for onboarding, feature launches)

Provides in-app prompts or messages to guide users through onboarding processes or announce new features.

Huddle (collaborate on enhancements and engineering issues via video/audio calls within the app)

Allows for real-time communication and collaboration among team members directly within the DevRev application.