DialApplet Call Center logo
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Software Status:Active

About DialApplet Call Center

DialApplet Call Center is a call center software from DialApplet that supports efficient communication management. It provides features such as call routing, real-time reporting, and interactive voice response so organizations can effectively handle customer interactions. The software is designed to facilitate smooth call handling and improve response times. It also allows for integration with existing CRM systems, enabling a unified approach to customer service. Key capabilities: call routing real-time reporting interactive voice response CRM integration multi-channel support Best for: businesses that need to manage high volumes of customer calls effectively.

DialApplet Call Center Details

Vendor
DialApplet
Year Launched
2011
Location
Duke of Gaeta Street 44, 46022 Valencia
Deployment
cloud, on premise, windows
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Spanish, Catalan, Chinese
Users
All types of Call & Contact Centers of any sector and size.
Industries Served
Contact Centers, BPO (Business Process Outsourcing), Telemarketing and Tele-sales, Customer Service, Market Research
Tags
Call Center, DialApplet Call Center

DialApplet Call Center's In-App Market Place

Does DialApplet Call Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr)

Pros & Cons

  • Scalable pay-per-use model.
  • Comprehensive omnichannel capabilities.
  • Strong international presence with localized support.
  • Agile software customizations.
  • 24/7 technical support in multiple regions.
  • Pricing details are not fully transparent.
  • Limited information on integrations.
  • Specific deployment times may vary.
  • Language support beyond English and Spanish unclear.
  • Advanced features may require additional setup.

DialApplet Call Center's Support Options

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