About Dialshree
Dialshree is a communication software from Elision Technologies that supports business calling solutions. It provides call management, IVR systems, and reporting features so organizations can improve their telephony operations. The platform is designed to cater to various business needs, allowing users to customize call flows and access detailed analytics for better decision-making. Dialshree is suitable for businesses of all sizes, offering flexibility and scalability to meet evolving communication demands. Key capabilities: call routing IVR customization call analytics reporting dashboard multi-channel support Best for: businesses that need efficient communication solutions for customer engagement.
Dialshree by Elision Technologies is a comprehensive call center software solution designed to help businesses manage customer interactions across multiple channels. Developed with a deep understanding of contact center needs, Dialshree integrates critical features like predictive and auto-dialing, advanced IVR (interactive voice response), and call routing, making it a powerful tool for call center efficiency and customer engagement. By incorporating omnichannel support, it allows businesses to handle customer communication seamlessly over voice, SMS, email, and even social media, a feature increasingly essential for modern customer service environments. This flexibility helps businesses serve customers across channels with a single platform, enhancing consistency and reducing the complexity of using separate tools. One of the significant advantages of Dialshree is its user-friendly design, praised for intuitive navigation and ease of use, even for new users. This is critical in call centers, where agent training time needs to be minimized to maximize productivity. The software’s performance management tools and real-time analytics provide valuable insights, allowing managers to monitor KPIs closely and address inefficiencies quickly.
Pros & Cons
- +User-friendly with an intuitive interface.
- +Strong CRM integration and customization.
- +Responsive support team.
- +Reliable performance and easy deployment.
- +Multi-channel capabilities.
- −No free trial available.
- −Limited features for callback automation.
- −Occasionally complex setup for specific features.
- −Some security enhancements needed.
Features
Key features
- Omnichannel Support
- Integrates phone, email, SMS, and social media.
- Predictive and Auto Dialer
- Automates dialing based on customer data to improve efficiency.
- IVR and Call Routing
- Advanced interactive voice response and call routing for efficient customer service.
- Real-Time Analytics
- Provides performance metrics and reporting for monitoring and insights.
- CRM Integration
- Compatible with CRMs for seamless lead and customer data management.
Additional features
- Lead Management
- Tracks and manages leads effectively for consistent follow-up.
- Email Marketing Automation
- Automates targeted email campaigns to engage customers.
- Social Media Integration
- Connects social media channels to centralize customer interactions.
- Customer Surveys & Feedback
- Collects customer opinions to improve service and offerings.
- Website Visitor Tracking
- Monitors website visitors to analyze behavior and improve engagement.
- SIP Trunking
- Enables internet-based calling, reducing telephony costs.
- SMS Messaging
- Sends bulk or individual SMS for quick customer communication.
- Text to Speech
- Converts text into spoken language, enhancing automated responses.
- Multi-User Collaboration
- Facilitates real-time teamwork among agents and support staff.
- Macros/Templated Responses
- Offers pre-written responses for frequently asked questions.
- Manual Dialer
- Allows agents to choose calls manually, giving more control.
- On-Demand Recording
- Records calls for training or compliance as needed.
- Performance Management
- Monitors agent performance through analytics.
- Performance Metrics
- Tracks detailed KPIs to drive continuous improvement.
- Real-Time Chat
- Enables instant messaging for direct customer support.
- Service Level Agreement (SLA) Management
- Tracks SLA compliance for quality assurance.
- Role-Based Permissions
- Controls user access based on roles for security and efficiency.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Dialshree
Dialshree is a communication software from Elision Technologies that supports business calling solutions. It provides call management, IVR systems, and reporting features so organizations can improve their telephony operations. The platform is designed to cater to various business needs, allowing users to customize call flows and access detailed analytics for better decision-making. Dialshree is suitable for businesses of all sizes, offering flexibility and scalability to meet evolving communication demands. Key capabilities: call routing IVR customization call analytics reporting dashboard multi-channel support Best for: businesses that need efficient communication solutions for customer engagement.
Dialshree Details
Dialshree's In-App Market Place
Does Dialshree have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹)
Pros & Cons
- User-friendly with an intuitive interface.
- Strong CRM integration and customization.
- Responsive support team.
- Reliable performance and easy deployment.
- Multi-channel capabilities.
- No free trial available.
- Limited features for callback automation.
- Occasionally complex setup for specific features.
- Some security enhancements needed.
Dialshree's Support Options
Email Address
contact@elisiontec.comChatbot
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