DLCPM logo

DLCPM

by Magic Touch Software · Since 2002
No reviews yet
ActiveAvailable globallyCloudOn-premise
Quick facts
VendorMagic Touch Software
Year launched2002
StatusActive
Location950 Boardwalk Suite 200 San Marcos, CA 92078
Countries servedGlobal
Languages6
Integrations19+
Free tierN/A
Free trialN/A
Contact salesYES

About DLCPM

DLCPM is a lab management software from Magic Touch Software designed to improve lab operations. It combines CRM tools, case management, and billing so labs can manage their processes more effectively. With features like client communications, custom reports, and automation, DLCPM provides a complete suite of lab management tools. This software is built specifically for the way labs run, offering three solutions with one purpose: improving lab performance. Key capabilities: integrations client communications custom reports automations complete suite of tools Best for: laboratory managers that need to simplify lab operations.

Magic Touch Software's DLCPM Enterprise is a comprehensive software suite engineered specifically for the dental manufacturing and laboratory industry, serving as a unified platform for managing a lab's entire operational lifecycle. Its core purpose is to elevate efficiency and productivity by providing an all-in-one solution that integrates customer relations, production management, and financial oversight. A key element of its design is a user-friendly and intuitive interface, which simplifies complex tasks and reduces the need for redundant data entry. This approach helps users, particularly technicians, with features like paperless workflows and digital workspaces, streamlining daily operations and minimizing reliance on physical documents. The software's capabilities are extensive, featuring a powerful Customer Relationship Management (CRM) toolbox for tracking all client communications and campaigns, as well as a dedicated Customer Portal that empowers labs to offer seamless service to their doctors. Additional functionalities, such as the Route Manager for real-time pickup and delivery tracking and the Technician Manager for quality control via barcode scanning, underscore its focus on providing a holistic solution.

Pros & Cons

Pros
  • All-in-one solution—CRM and lab production unified.
  • Highly customizable, built for dental labs’ unique workflows
  • Comprehensive support philosophy, with live help and fast response
  • Modular and scalable — from online to enterprise, with cloud/hybrid flexibility
  • Rich integrations across accounting, shipping, scanners, marketing, etc.
Cons
  • Pricing transparency limited—Enterprise pricing not publicly visible.
  • Likely learning curve due to feature-depth in larger deployments.
  • No apparent in-app marketplace—adding new modules may require direct vendor involvement.
  • Heavy Initial Setup: Implementation can take several months, especially for larger labs.
  • Primarily Dental-Focused: Not ideal for other manufacturing or healthcare sectors.

Features

Key features

Integrated CRM and Lab Management

Combines customer relationship management with production tracking to streamline dental lab operations.

Paperless Workflow

Enables fully digital case management and documentation for improved efficiency and reduced errors.

Technician Tools

Provides Technician Bench and Technician Manager modules for task assignment, barcode scanning, quality control, and time tracking.

Customer Portal

Allows clients to submit cases, track status, communicate securely, and process payments online.

Route Manager

Tracks and manages real-time pickup and delivery schedules for drivers.

DLCPM Online Access

Grants cloud-based access to business data from anywhere on any device.

Lab Connex Integration

Facilitates secure communication and case sharing between different labs.

Custom Reporting & Dashboards

Offers tailored reporting tools and real-time business analytics.

Additional features

Customer & Case Management

Tracks client accounts, orders, preferences, and case histories in one system.

Scheduling & Workflow Control

Organizes production timelines, technician tasks, and delivery dates.

Quality Control Management

Monitors production quality via scanning and verification processes.

Shipping & Delivery Tracking

Integrates with carriers to manage logistics and provide delivery updates.

Invoicing & Accounting

Generates invoices, processes payments, and integrates with QuickBooks.

Credit Card Processing

Supports payment gateways such as Authorize.Net and First Data.

Sales & Marketing Management

Tracks campaigns, leads, and client outreach from within the system.

Email & Communication Tools

Integrates with services like Constant Contact for marketing and messaging.

Technician Bench Module

Provides a digital workspace for technicians to manage assigned work.

Technician Manager Module

Offers barcode scanning, quality checks, and task management.

Customer Portal Module

Enables clients to submit cases, review progress, and handle billing online.

Route Manager Module

Monitors pickup/delivery routes and driver activities in real time.

DLCPM Online Module

Allows browser-based access to the software’s core functions.

Lab Connex Module

Creates secure connections between labs for case transfers and communication.

Integration with Dental Scanners

Works with 3Shape, iTero, MEDIT, Shining3D, and others for CAD/CAM workflows.

Inventory Management

Tracks materials, stock levels, and supply orders.

Tax & Compliance Integration

Connects with Avalara and Vertex for automated tax calculation.

Batch Processing

Handles multiple cases or transactions simultaneously for speed and efficiency.

Loan Tracking & Collections

Manages outstanding balances and payment follow-ups.

Automated Reports & Alerts

Generates scheduled reports and notifies staff of important updates.

Internal Communicator

Supports secure team messaging within the lab.

Advanced Query Search

Allows complex searches across all system data.

Special Pricing Tools

Supports customized pricing for specific clients or case types.

DAMAS Compliance Features

Ensures documentation and workflows meet DAMAS quality standards.

Production Methods Tracking

Logs methods and techniques used for each dental product.

Custom Report Builder

Enables creation of unique reports based on lab-specific KPIs.

Dashboard Analytics

Displays real-time business performance metrics.

Carrier Integration

Works with UPS, FedEx, USPS, and others for shipment management.

Marketing Campaign Tracking

Logs campaign performance and client engagement.

Data Export Tools

Supports exporting reports and records to various file formats.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
6
Interface languages
12
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇲🇽MXN🇮🇳INR🇷🇺RUB

No reviews yet

Be the first to drop a review

Alternatives to DLCPM

axiUm logo

axiUm

axiUm is a specialized dental practice management and electronic health record (EHR) solution purpose-built for…

Archy logo

Archy

[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]

OrthoChart logo

OrthoChart

OrthoChart is a practice management software from OrthoChart that supports orthodontic offices. It provides scheduling,…

Zubok CRM logo

Zubok CRM

[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]

YuMe Practice logo

YuMe Practice

YuMe Practice is a practice management software from Enmedical Systems designed for healthcare providers. It…

MediaDent logo

MediaDent

MediaDent is an electronic dental records software from Greenway Health that simplifies dental practice management.…

Spot something wrong or outdated?

Suggest a correction — a reviewer verifies every change.

Often compared with DLCPM

Compare any two tools →
axiUm logo
axiUm
Dental
0.0
Archy logo
Archy
Dental
0.0
OrthoChart logo
OrthoChart
Dental
0.0
Zubok CRM logo
Zubok CRM
Dental
0.0