About DLCPM
DLCPM is a lab management software from Magic Touch Software designed to improve lab operations. It combines CRM tools, case management, and billing so labs can manage their processes more effectively. With features like client communications, custom reports, and automation, DLCPM provides a complete suite of lab management tools. This software is built specifically for the way labs run, offering three solutions with one purpose: improving lab performance. Key capabilities: integrations client communications custom reports automations complete suite of tools Best for: laboratory managers that need to simplify lab operations.
Magic Touch Software's DLCPM Enterprise is a comprehensive software suite engineered specifically for the dental manufacturing and laboratory industry, serving as a unified platform for managing a lab's entire operational lifecycle. Its core purpose is to elevate efficiency and productivity by providing an all-in-one solution that integrates customer relations, production management, and financial oversight. A key element of its design is a user-friendly and intuitive interface, which simplifies complex tasks and reduces the need for redundant data entry. This approach helps users, particularly technicians, with features like paperless workflows and digital workspaces, streamlining daily operations and minimizing reliance on physical documents. The software's capabilities are extensive, featuring a powerful Customer Relationship Management (CRM) toolbox for tracking all client communications and campaigns, as well as a dedicated Customer Portal that empowers labs to offer seamless service to their doctors. Additional functionalities, such as the Route Manager for real-time pickup and delivery tracking and the Technician Manager for quality control via barcode scanning, underscore its focus on providing a holistic solution.
Pros & Cons
- +All-in-one solution—CRM and lab production unified.
- +Highly customizable, built for dental labs’ unique workflows
- +Comprehensive support philosophy, with live help and fast response
- +Modular and scalable — from online to enterprise, with cloud/hybrid flexibility
- +Rich integrations across accounting, shipping, scanners, marketing, etc.
- −Pricing transparency limited—Enterprise pricing not publicly visible.
- −Likely learning curve due to feature-depth in larger deployments.
- −No apparent in-app marketplace—adding new modules may require direct vendor involvement.
- −Heavy Initial Setup: Implementation can take several months, especially for larger labs.
- −Primarily Dental-Focused: Not ideal for other manufacturing or healthcare sectors.
Features
Key features
- Integrated CRM and Lab Management
- Combines customer relationship management with production tracking to streamline dental lab operations.
- Paperless Workflow
- Enables fully digital case management and documentation for improved efficiency and reduced errors.
- Technician Tools
- Provides Technician Bench and Technician Manager modules for task assignment, barcode scanning, quality control, and time tracking.
- Customer Portal
- Allows clients to submit cases, track status, communicate securely, and process payments online.
- Route Manager
- Tracks and manages real-time pickup and delivery schedules for drivers.
- DLCPM Online Access
- Grants cloud-based access to business data from anywhere on any device.
- Lab Connex Integration
- Facilitates secure communication and case sharing between different labs.
- Custom Reporting & Dashboards
- Offers tailored reporting tools and real-time business analytics.
Additional features
- Customer & Case Management
- Tracks client accounts, orders, preferences, and case histories in one system.
- Scheduling & Workflow Control
- Organizes production timelines, technician tasks, and delivery dates.
- Quality Control Management
- Monitors production quality via scanning and verification processes.
- Shipping & Delivery Tracking
- Integrates with carriers to manage logistics and provide delivery updates.
- Invoicing & Accounting
- Generates invoices, processes payments, and integrates with QuickBooks.
- Credit Card Processing
- Supports payment gateways such as Authorize.Net and First Data.
- Sales & Marketing Management
- Tracks campaigns, leads, and client outreach from within the system.
- Email & Communication Tools
- Integrates with services like Constant Contact for marketing and messaging.
- Technician Bench Module
- Provides a digital workspace for technicians to manage assigned work.
- Technician Manager Module
- Offers barcode scanning, quality checks, and task management.
- Customer Portal Module
- Enables clients to submit cases, review progress, and handle billing online.
- Route Manager Module
- Monitors pickup/delivery routes and driver activities in real time.
- DLCPM Online Module
- Allows browser-based access to the software’s core functions.
- Lab Connex Module
- Creates secure connections between labs for case transfers and communication.
- Integration with Dental Scanners
- Works with 3Shape, iTero, MEDIT, Shining3D, and others for CAD/CAM workflows.
- Inventory Management
- Tracks materials, stock levels, and supply orders.
- Tax & Compliance Integration
- Connects with Avalara and Vertex for automated tax calculation.
- Batch Processing
- Handles multiple cases or transactions simultaneously for speed and efficiency.
- Loan Tracking & Collections
- Manages outstanding balances and payment follow-ups.
- Automated Reports & Alerts
- Generates scheduled reports and notifies staff of important updates.
- Internal Communicator
- Supports secure team messaging within the lab.
- Advanced Query Search
- Allows complex searches across all system data.
- Special Pricing Tools
- Supports customized pricing for specific clients or case types.
- DAMAS Compliance Features
- Ensures documentation and workflows meet DAMAS quality standards.
- Production Methods Tracking
- Logs methods and techniques used for each dental product.
- Custom Report Builder
- Enables creation of unique reports based on lab-specific KPIs.
- Dashboard Analytics
- Displays real-time business performance metrics.
- Carrier Integration
- Works with UPS, FedEx, USPS, and others for shipment management.
- Marketing Campaign Tracking
- Logs campaign performance and client engagement.
- Data Export Tools
- Supports exporting reports and records to various file formats.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About DLCPM
DLCPM is a lab management software from Magic Touch Software designed to improve lab operations. It combines CRM tools, case management, and billing so labs can manage their processes more effectively. With features like client communications, custom reports, and automation, DLCPM provides a complete suite of lab management tools. This software is built specifically for the way labs run, offering three solutions with one purpose: improving lab performance. Key capabilities: integrations client communications custom reports automations complete suite of tools Best for: laboratory managers that need to simplify lab operations.
DLCPM Details
DLCPM's In-App Market Place
Does DLCPM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), MXN ($), INR (₹), RUB (₽)
Pros & Cons
- All-in-one solution—CRM and lab production unified.
- Highly customizable, built for dental labs’ unique workflows
- Comprehensive support philosophy, with live help and fast response
- Modular and scalable — from online to enterprise, with cloud/hybrid flexibility
- Rich integrations across accounting, shipping, scanners, marketing, etc.
- Pricing transparency limited—Enterprise pricing not publicly visible.
- Likely learning curve due to feature-depth in larger deployments.
- No apparent in-app marketplace—adding new modules may require direct vendor involvement.
- Heavy Initial Setup: Implementation can take several months, especially for larger labs.
- Primarily Dental-Focused: Not ideal for other manufacturing or healthcare sectors.
DLCPM's Support Options
Email Address
support@magictouchsoftware.comDLCPM's Alternatives
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