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eClinicalWorks

by eClinicalWorks · Since 1999
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ActiveAvailable globallyCloud
Quick facts
VendoreClinicalWorks
Year launched1999
StatusActive
Location2 Technology Dr Westborough, MA 01581 USA
Countries servedGlobal
Languages1
Integrations
Free tier
Free trial
Contact sales

About eClinicalWorks

EClinicalWorks is an EHR software platform from eClinicalWorks that provides healthcare management solutions. It combines electronic health records, telehealth, and patient self-scheduling so healthcare practices can improve operational efficiency and patient engagement. With features like secure messaging and a 98% or higher first-pass acceptance rate for billing, eClinicalWorks supports various healthcare specialties. The platform also includes a customer portal and hospital management solutions, enabling smooth communication and administrative efficiency. Additionally, eClinicalWorks offers an AI-powered EHR designed to reinvent practices and engage patients more effectively. Key capabilities: electronic health records telehealth patient self-scheduling secure messaging hospital management solutions Best for: healthcare providers that need comprehensive management and patient interaction tools.

eClinicalWorks stands as a prominent and comprehensive solution in the healthcare IT landscape, offering a unified Electronic Health Record (EHR) and Practice Management platform. The software's primary strength lies in its all-in-one approach, which integrates clinical documentation, patient engagement, and revenue cycle management into a single, cohesive system. This singular database approach is a significant advantage, as it eliminates redundant data entry and allows for a seamless flow of information from the front desk to the billing office. One of the most praised aspects of eClinicalWorks is its robust suite of patient engagement tools. The healow family of apps, particularly the patient portal, allows patients to actively participate in their care. Patients can easily schedule appointments, access lab results, and communicate with their providers securely. This not only enhances patient satisfaction but also helps practices streamline administrative tasks, such as appointment reminders and managing health records. The company's recent foray into artificial intelligence with tools like Sunoh.ai, an AI medical scribe, and healow Genie, an AI-powered contact center, showcases its commitment to innovation.

Pros & Cons

What users like
  • +Integrates EHR, practice management, and RCM
  • +Robust Patient Engagement Tools
  • +Great customization and adaptability.
  • +AI-Powered Enhancements
What users flag
  • Pricing quite expensive for small practices
  • Long wait times for ticket resolution
  • Requires investment for training

Features

Key features

Unified EHR & Practice Management
A single, integrated platform that streamlines workflows from patient check-in to billing.
AI-Powered Documentation
Features like Sunoh.ai use ambient listening and natural language processing to create draft clinical notes, saving providers significant time.
Advanced Patient Engagement
Includes a comprehensive patient portal for appointment booking, secure messaging, lab results access, and prescription refills.
Revenue Cycle Management (RCM)
Automates tasks such as eligibility checks, claims submission, denial management, and reporting to optimize financial performance.
Interoperability
PRISMA is a health information search engine that aggregates patient records from various EHRs, hospitals, and clinics into a single, searchable view.
Telehealth & Virtual Care
The healow TeleVisits module is fully integrated, enabling seamless virtual appointments and patient monitoring.

Additional features

Clinical Workflow
Multiple medical provider access, clinical documentation with customizable templates, and e-prescribing with formulary checking.
Patient Health Information Management
ePHI storage, interoperability, and population health management tools for analyzing patient data and identifying trends.
Operations
Workflow management, digital intake forms, and automated reminders via eClinicalMessenger for appointments and health maintenance.
Patient-Centered Functions
Patient portal, patient feedback management, and a suite of healow apps for health tracking and engagement.
Support & Training
24/7 support, unlimited free webinars, and on-site training for new implementations.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Ehr Only

USD 449

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD

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