About Eclipse CMS
Eclipse CMS is a content management system from Data Track Technology that supports website management. It includes features such as page blocking, content accessibility controls, and user permissions so that organizations can regulate content visibility. With Eclipse CMS, users can manage which pages are accessible to different user groups and set up restrictions on sensitive information. This platform also allows for easy integration with existing systems and offers analytics to track user interactions. Key capabilities: page blocking content accessibility controls user permissions analytics integration with existing systems Best for: organizations that need to manage website content and control access effectively.
Eclipse CMS by Data Track Technology is a powerful and reliable call tracking and management system tailored to the needs of medium to large-sized call centers. Designed to optimize communication infrastructure, Eclipse CMS is a comprehensive solution that combines detailed call logging, advanced analytics, and capacity management tools. The software is particularly effective in environments where performance monitoring and fraud detection are critical, making it a valuable asset for businesses striving to improve operational efficiency and communication quality. The user interface of Eclipse CMS, while functional, does not stand out in terms of design. It leans heavily on a utilitarian approach, prioritizing functionality over aesthetics. The layout is straightforward, with clearly labeled menus and options, allowing users to navigate the system with relative ease. However, the interface has a dated appearance, reminiscent of early 2000s software, which may deter users accustomed to more modern and visually appealing designs. Despite its visual limitations, the intuitive structure of the interface ensures a manageable learning curve, enabling users to quickly familiarize themselves with the software's features and tools.
Pros & Cons
- +• Customizable workflow and automation capabilities for efficient call tracking processes
- +• Integration with other systems and software for seamless communication and data exchange
- +• Data analytics and reporting features for in-depth performance analysis and decision-making
- +• Flexible configuration options to adapt to different business needs and requirements
- +• User-friendly interface for easy navigation and use by all team members
- −• Steep learning curve for new users, especially those with limited experience in content management systems
- −• Limited customization options for advanced users, making it difficult to tailor the software to specific needs
- −• Occasional glitches and bugs in the system that can disrupt workflow and require troubleshooting
- −• Lack of comprehensive customer support, with limited resources available for resolving technical issues
- −• Slow performance during peak usage times, causing delays in accessing data and completing tasks
Features
Key features
- 1. Call Accounting/Cost Control
- Detailed analytics to understand and manage telephony costs, enabling businesses to identify areas for savings.
- 2. Capacity Management
- Insights into call volumes and usage patterns to ensure the telephony system is appropriately sized and can handle peak loads.
- 3. Performance Monitoring
- Tracks user and system performance metrics (like response times, call handling efficiency) to improve service levels and identify training needs.
- 4. Internal Fraud Detection
- Helps protect the business from inappropriate use of the telephony system by employees.
- 5. External Fraud (Toll Fraud) Detection
- Safeguards the business from unauthorized and potentially costly external access to the telephony system.
- 6. Microsoft Teams Integration
- Seamlessly integrates with Microsoft Teams, allowing for a unified view of communications usage.
- 7. Regular Reporting
- Provides automated reports in various formats, tailored to different user needs, from small businesses to large enterprises.
Additional features
- 1. Call Accounting/Cost Control
- Detailed analytics on communications usage and costs, Cross Charge Billing: Ability to allocate costs to different departments or projects.
- 2. Capacity Management
- Analysis of call volumes, patterns, and trends, Helps in planning for future growth and resource allocation.
- 3. Performance Monitoring
- Tracks user performance (e.g., call handling efficiency, response times), Monitors system performance (e.g., switchboard efficiency).
- 4. Fraud Detection
- Internal Fraud Detection: Identifies and alerts on suspicious internal calling patterns, External Fraud (Toll Fraud) Detection: Detects and prevents unauthorized external access and usage.
- 5. Quality of Service (QoS) Reporting
- Provides insights into the quality of the telephony service.
- 6. Microsoft Teams Integration
- Unifies communications data from Microsoft Teams with traditional telephony data.
- 7. Regular Reporting
- Automated report generation, Customizable report formats, Reports suitable for various business sizes and structures.
- 8. Flexible Deployment Options
- On-Premise, Cloud, Hosted Managed Service
- 9. Security
- Highlighted as robust and secure (especially in the context of being co-located in BT's NOC).
- 10. Scalability
- Suitable for small systems to large, globally clustered networks.
- 11. Customization
- Implied through the ability to generate reports in various formats and the mention of addressing specific customer requirements.
- 12. Reliability
- Testimonials emphasize the system's accuracy and reliability.
- 13. Integration with Century Link
- CenturyLink states that they use it to manage their Toll Fraud.
- 14. Integration with NHS Grampian
- The NHS Grampian testimonial mentions its use for Alarm management and Remote Access.
- 15. Integration with BT Global
- BT Global uses the hosted CMS to support its end customers.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Eclipse CMS
Eclipse CMS is a content management system from Data Track Technology that supports website management. It includes features such as page blocking, content accessibility controls, and user permissions so that organizations can regulate content visibility. With Eclipse CMS, users can manage which pages are accessible to different user groups and set up restrictions on sensitive information. This platform also allows for easy integration with existing systems and offers analytics to track user interactions. Key capabilities: page blocking content accessibility controls user permissions analytics integration with existing systems Best for: organizations that need to manage website content and control access effectively.
Eclipse CMS Details
Eclipse CMS's In-App Market Place
Does Eclipse CMS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- • Customizable workflow and automation capabilities for efficient call tracking processes
- • Integration with other systems and software for seamless communication and data exchange
- • Data analytics and reporting features for in-depth performance analysis and decision-making
- • Flexible configuration options to adapt to different business needs and requirements
- • User-friendly interface for easy navigation and use by all team members
- • Steep learning curve for new users, especially those with limited experience in content management systems
- • Limited customization options for advanced users, making it difficult to tailor the software to specific needs
- • Occasional glitches and bugs in the system that can disrupt workflow and require troubleshooting
- • Lack of comprehensive customer support, with limited resources available for resolving technical issues
- • Slow performance during peak usage times, causing delays in accessing data and completing tasks
Eclipse CMS's Support Options
Email Address
contactus@datatrack.comContact
+44 1425 270333Eclipse CMS's Alternatives
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