About EdgeTier
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EdgeTier Details
Vendor
EdgeTier
Year Launched
2015
Location
5-7 Westland Square, Pearse St, Dublin 2, D02 XD37 Ireland
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean
Users
Contact Center Agents, Customer Service Representatives, Data Analysts, Live Chat Operators, Robotic Process Automation Specialists.
Industries Served
Healthcare, Education, Finance, Retail, Telecommunications, Hospitality, Insurance, Technology
Tags
AI Customer Support, Contact Center AI, Customer Analytics, Automated Response, Intelligent Routing
EdgeTier's In-App Market Place
Does EdgeTier have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- AI-driven insights enhance customer support efficiency.
- Real-time analytics offer immediate feedback for agents.
- Multi-channel support provides seamless customer experiences.
- Sentiment analysis helps businesses understand customer emotions better.
- Customizable workflows for business-specific automation.
- Limited availability of a built-in marketplace for additional features.
- Potentially steep learning curve for non-technical users.
- Dependence on AI means some edge cases may require manual intervention.
- Limited customization options for smaller businesses.
- Integration setup can be time-consuming.
EdgeTier's Support Options
Email Address
info@edgetier.comContact
+353 1 907 9508