About Enghouse Contact Center
Enghouse Contact Center is a contact center software from Enghouse Interactive that supports efficient customer interactions. It combines advanced call routing, real-time analytics, and multi-channel communication so organizations can manage customer service effectively. This platform allows agents to handle inquiries across voice, email, chat, and social media, providing flexibility and convenience. Additionally, the software offers reliable reporting tools to track performance metrics and customer satisfaction levels. Designed to be scalable, it accommodates both small businesses and large enterprises. Key capabilities: multi-channel support advanced call routing real-time analytics reliable reporting cloud or on-premise deployment Best for: customer service teams that need to improve communication and improve response times.
Enghouse Contact Center Details
Enghouse Contact Center's In-App Market Place
Does Enghouse Contact Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Seamless Experience: Smooth procurement, design, and implementation process.
- Feature-Rich: Comprehensive tools supporting BPO companies in delivering high-quality services.
- User Acceptance: Well-received by contact centers, balancing features for effective channel management.
- Flawless Upgrades: Transition to new systems and version updates executed without issues.
- Reporting Issues: Wallboard and reporting functionalities require significant improvements.
- Remote Work Limitations: Lacks support for remote working capabilities.
- Costly Upgrades: High expenses associated with moving to new server infrastructure.
- No POC Environment: Missing test environments for Voice AI Bot, TTS/STT, and Chat Bot solutions
Enghouse Contact Center's Support Options
Email Address
hello@enghouse.comContact
+1 905 946 3200