Enghouse Recording and Quality Management logo

Enghouse Recording and Quality Management

0(0 reviews)
Software Status:Active

About Enghouse Recording and Quality Management

Enghouse Recording and Quality Management is a quality management software from Enghouse that supports recording and analysis of customer interactions. It provides call recording, quality monitoring, and reporting tools so organizations can ensure compliance and improve service quality. The software allows for the recording of voice interactions across various channels, evaluation of agent performance, and generation of detailed reports to track performance metrics. Key capabilities: call recording quality monitoring performance evaluation reporting tools compliance tracking Best for: contact centers that need to ensure service quality and adherence to regulations.

Enghouse Recording and Quality Management Details

Vendor
Enghouse
Year Launched
1998
Location
Enghouse Systems Limited 80 Tiverton Court, Suite 800 Markham, Ontario L3R 0G4 Canada
Deployment
cloud
Training Options
documentation, videos, demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Italian
Users
Supervisor, Quality Analyst, Compliance Officer, Training Manager
Industries Served
Healthcare, Education, Finance, Retail, Telecommunications, Government, Insurance, Hospitality, Transportation.
Tags
Call Center, Customer Interaction, Quality Assurance, Recording, Analytics, Compliance, Workforce Optimization.

Enghouse Recording and Quality Management's In-App Market Place

Does Enghouse Recording and Quality Management have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), BRL (R$), RUB (₽), KRW (₩), ZAR (R), SGD (S$)

Pros & Cons

  • Comprehensive call recording and analytics tools.
  • High compliance with industry regulations.
  • Modular approach for customization.
  • Strong integration capabilities with CRM and telephony systems.
  • Real-time dashboards and reporting for actionable insights.
  • Learning curve for new users.
  • Limited in-app marketplace for extensions.
  • Dependence on integrations for full functionality.
  • May require significant IT resources for on-premise deployment.

Enghouse Recording and Quality Management's Support Options

Enghouse Recording and Quality Management's Alternatives