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Exelysis Contact Center

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Software Status:Active

About Exelysis Contact Center

Exelysis Contact Center is a unified contact center platform from Microbase that supports comprehensive customer interactions. It includes inbound call handling, outbound call handling, predictive dialing, advanced queuing, and a modular IVR platform so businesses can manage customer communications effectively. This platform allows organizations to efficiently handle high volumes of calls while improving customer service capabilities. Exelysis is designed to be scalable and customizable, catering to various business needs. Key capabilities: inbound call handling outbound call handling predictive dialing advanced queuing modular IVR platform Best for: businesses that need efficient call management and customer interaction solutions.

Exelysis Contact Center Details

Vendor
Microbase
Year Launched
2011
Location
14 Iteas Str., Argyroupoli, 16452, Athens, Greece
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Greek, Spanish, Portuguese, Turkish, Russian, German, French, Italian
Users
Call centers., Telemarketing companies., Hospitality businesses., Financial institutions., Telecommunications providers.
Industries Served
Beverage, Financial Organizations, Communication Solutions, Telecommunications, Infrastructure, Telemarketing Services
Tags
Contact Center, Predictive Dialing, Modular IVR, Call Recording, Telecom Framework

Exelysis Contact Center's In-App Market Place

Does Exelysis Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), HKD (HK$), NOK (kr), SGD (S$), MXN (Mex$), INR (₹)

Pros & Cons

  • Innovative, stable, and user-friendly platform with robust logging and reporting options.
  • Highly skilled team providing excellent and effective support.
  • Smooth migration process with strong communication from the sales and engineering teams.
  • Limited integration options, particularly for web applications.
  • Integration primarily focused on specific software, such as AroTRON Debt Collection Software.

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