About FixMe.IT
FixMe.IT is a remote support software/platform from Techinline that provides fast and reliable remote desktop support. It combines on-demand access, unattended support capabilities, and a user-friendly interface so technicians can assist customers efficiently. With FixMe.IT, users can easily connect to any remote computer, regardless of location, ensuring timely technical assistance. The software supports various platforms and ensures secure connections for every session. Key capabilities: on-demand access unattended support multi-platform compatibility secure connections user-friendly interface Best for: IT professionals and support teams that need effective remote assistance solutions.
FixMe.IT by Techinline is a reliable and secure remote support solution trusted by over 5000 businesses worldwide. It offers instant, multi-platform remote access, allowing technicians to connect to multiple systems simultaneously with ease. Designed for both on-demand and unattended access, [FixMe.IT](http://FixMe.IT) is capable of supporting complex support environments, whether for internal IT teams or managed service providers. Its user-friendly interface enables quick setup, where support staff can connect to remote desktops by simply sharing a six-digit ID, making remote troubleshooting faster and more efficient. The software boasts a rich set of features such as multi-session management, drag-and-drop file transfers, shared clipboard, session recording, and remote reboot options, all aimed at improving productivity and support quality. Its security standards, including HTTPS transmission and AES 256-bit encryption, ensure all data remains confidential during operations. The platform also supports legacy systems and works behind firewalls, proxies, and NAT configurations, eliminating common connectivity barriers. Custom branding options allow organizations to embed support pages into their websites, reinforcing brand consistency while providing seamless support experiences. [FixMe.IT](http://FixMe.
Pros & Cons
- +Fast and reliable connectivity
- +Excellent value for price, especially for unattended clients
- +Unlimited unattended client support
- +Easy to use and quick setup
- +Stable video quality during screen sharing
- +Supports client and expert versions
- +Useful for remote control and online data recovery
- +Self-branding customization options
- −No support for macOS, Linux, or mobile devices
- −Cannot block user input during sessions
- −Some firewalls may block login or connectivity
- −Limited to Windows platform only
Features
Key features
- Multi-session Handling
- Manage multiple remote desktops simultaneously for efficient multitasking.
- Unattended Access
- Access remote computers anytime without user presence for ongoing support or maintenance.
- Drag-and-Drop File Transfer
- Transfer files easily between local and remote machines by dragging and dropping.
- Shared Clipboard
- Copy-paste text, images, and files between the local and remote computers seamlessly.
- Session Recording
- Record support sessions for auditing, training, or compliance purposes.
- Remote Power Reboot
- Restart remote systems in normal or Safe Mode and reconnect automatically.
- Custom Branding & Security
- Fully customize support pages with your brand and ensure secure sessions with encryption.
Additional features
- Unlimited Multi-Session Management
- Handle many remote connections simultaneously without performance degradation.
- Unattended and On-Demand Access
- Support both immediate and scheduled remote access scenarios.
- File Transfers & Clipboard Support
- Transfer files directly or copy data easily between systems during sessions.
- Shared Whiteboard & Chat
- Use live chat and visual tools for better support delivery and communication.
- Remote Reboot & Safe Mode
- Restart devices remotely and reconnect without interruptions.
- Session Reports & Activity Logs
- Generate detailed reports to monitor session activities and performance.
- Reconnection & Power Management
- Reboot systems remotely, optionally in Safe Mode, and automatically reconnect.
- Legacy Operating System Support
- Ensure compatibility with Windows XP/2003 and older systems.
- Branding & Custom Support Pages
- Embed support into your website with personalized branding.
- Security & Privacy
- Industry-standard encryption with GDPR, HIPAA compliance and optional two-factor authentication.
Pricing
Monthly plans
Billed Annually
USD 32.5
Countries & Languages
Interface languages
Billing currencies
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About FixMe.IT
FixMe.IT is a remote support software/platform from Techinline that provides fast and reliable remote desktop support. It combines on-demand access, unattended support capabilities, and a user-friendly interface so technicians can assist customers efficiently. With FixMe.IT, users can easily connect to any remote computer, regardless of location, ensuring timely technical assistance. The software supports various platforms and ensures secure connections for every session. Key capabilities: on-demand access unattended support multi-platform compatibility secure connections user-friendly interface Best for: IT professionals and support teams that need effective remote assistance solutions.
FixMe.IT Details
FixMe.IT's In-App Market Place
Does FixMe.IT have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Billed Annually
USD 32.5
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud ($)
Pros & Cons
- Fast and reliable connectivity
- Excellent value for price, especially for unattended clients
- Unlimited unattended client support
- Easy to use and quick setup
- Stable video quality during screen sharing
- Supports client and expert versions
- Useful for remote control and online data recovery
- Self-branding customization options
- No support for macOS, Linux, or mobile devices
- Cannot block user input during sessions
- Some firewalls may block login or connectivity
- Limited to Windows platform only
FixMe.IT's Support Options
Email Address
support@fixme.itContact
(1) 617 934 2771Documentation
https://www.techinline.com/WhitePapersFixMe.IT's Alternatives
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