FixMe.IT logo

FixMe.IT

by Techinline · Since 2007
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ActiveAvailable globallyCloudOn-premise
Quick facts
VendorTechinline
Year launched2007
StatusActive
LocationCanada 18 King Street East Suite 1210 Toronto, Ontario M5C 1C4
Countries servedGlobal
Languages17
Integrations1+
Free tierN/A
Free trialYES
Contact salesN/A

About FixMe.IT

FixMe.IT is a remote support software/platform from Techinline that provides fast and reliable remote desktop support. It combines on-demand access, unattended support capabilities, and a user-friendly interface so technicians can assist customers efficiently. With FixMe.IT, users can easily connect to any remote computer, regardless of location, ensuring timely technical assistance. The software supports various platforms and ensures secure connections for every session. Key capabilities: on-demand access unattended support multi-platform compatibility secure connections user-friendly interface Best for: IT professionals and support teams that need effective remote assistance solutions.

FixMe.IT by Techinline is a reliable and secure remote support solution trusted by over 5000 businesses worldwide. It offers instant, multi-platform remote access, allowing technicians to connect to multiple systems simultaneously with ease. Designed for both on-demand and unattended access, [FixMe.IT](http://FixMe.IT) is capable of supporting complex support environments, whether for internal IT teams or managed service providers. Its user-friendly interface enables quick setup, where support staff can connect to remote desktops by simply sharing a six-digit ID, making remote troubleshooting faster and more efficient. The software boasts a rich set of features such as multi-session management, drag-and-drop file transfers, shared clipboard, session recording, and remote reboot options, all aimed at improving productivity and support quality. Its security standards, including HTTPS transmission and AES 256-bit encryption, ensure all data remains confidential during operations. The platform also supports legacy systems and works behind firewalls, proxies, and NAT configurations, eliminating common connectivity barriers. Custom branding options allow organizations to embed support pages into their websites, reinforcing brand consistency while providing seamless support experiences. [FixMe.IT](http://FixMe.

Pros & Cons

Pros
  • Fast and reliable connectivity
  • Excellent value for price, especially for unattended clients
  • Unlimited unattended client support
  • Easy to use and quick setup
  • Stable video quality during screen sharing
  • Supports client and expert versions
  • Useful for remote control and online data recovery
  • Self-branding customization options
Cons
  • No support for macOS, Linux, or mobile devices
  • Cannot block user input during sessions
  • Some firewalls may block login or connectivity
  • Limited to Windows platform only

Features

Key features

Multi-session Handling

Manage multiple remote desktops simultaneously for efficient multitasking.

Unattended Access

Access remote computers anytime without user presence for ongoing support or maintenance.

Drag-and-Drop File Transfer

Transfer files easily between local and remote machines by dragging and dropping.

Shared Clipboard

Copy-paste text, images, and files between the local and remote computers seamlessly.

Session Recording

Record support sessions for auditing, training, or compliance purposes.

Remote Power Reboot

Restart remote systems in normal or Safe Mode and reconnect automatically.

Custom Branding & Security

Fully customize support pages with your brand and ensure secure sessions with encryption.

Additional features

Unlimited Multi-Session Management

Handle many remote connections simultaneously without performance degradation.

Unattended and On-Demand Access

Support both immediate and scheduled remote access scenarios.

File Transfers & Clipboard Support

Transfer files directly or copy data easily between systems during sessions.

Shared Whiteboard & Chat

Use live chat and visual tools for better support delivery and communication.

Remote Reboot & Safe Mode

Restart devices remotely and reconnect without interruptions.

Session Reports & Activity Logs

Generate detailed reports to monitor session activities and performance.

Reconnection & Power Management

Reboot systems remotely, optionally in Safe Mode, and automatically reconnect.

Legacy Operating System Support

Ensure compatibility with Windows XP/2003 and older systems.

Branding & Custom Support Pages

Embed support into your website with personalized branding.

Security & Privacy

Industry-standard encryption with GDPR, HIPAA compliance and optional two-factor authentication.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Billed Annually
USD 32.5/mo
billed monthly

Countries & Languages

Global
Countries served
17
Interface languages
5
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianPolishTurkishSwedishDanishNorwegianFinnishKoreanJapaneseChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD

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