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Focus Contact Center

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Software Status:Active

About Focus Contact Center

Focus Contact Center is a contact center software from Focus Telecom that supports customer engagement and management. It includes call routing, real-time reporting, and multi-channel communication so organizations can effectively manage customer interactions. This software is designed to support businesses of various sizes by facilitating easier communication with customers across multiple channels such as voice, email, and chat. Focus Contact Center also provides customizable workflows and a user-friendly interface to assist agents in their daily tasks. Key capabilities: call routing real-time reporting multi-channel communication customizable workflows user-friendly interface Best for: businesses that need a comprehensive solution for managing customer interactions across different platforms.

Focus Contact Center Details

Vendor
Focus Telecom.
Year Launched
2008
Location
Focus Telecom Polska Sp. z o.o. Ostrobramska 101a 04-041 Warsaw
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
Poland, USA
Languages
English, Polish
Users
Call Center Manager, Customer Service Representative, Sales Manager, Telemarketing Agent.
Industries Served
Healthcare, Education, Finance, Retail, Telecommunications, Customer Service
Tags
Contact Center, Multichannel Communication, Customer Service, Sales, Telemarketing, Cloud-Based, CRM Integration, Ticketing System, Predictive Dialing, IVR, HLR, Call Routing, Blacklists, Webphone, Remote Agent Management, Multichannel Call Recording.

Focus Contact Center's In-App Market Place

Does Focus Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), INR (₹), KRW (₩), SGD ($), HKD ($)

Pros & Cons

  • Multichannel Communication: Integrates phone, email, SMS, and social media.
  • Customizable IVR: Efficient call routing to agents or departments.
  • Built-in CRM: Combines CRM and ticketing for seamless workflows.
  • Remote Agent Support: Enables remote work with webphone features.
  • Real-Time Analytics: Tracks performance with detailed dashboards.
  • Limited Marketplace: Lacks a robust in-app feature marketplace.
  • Learning Curve: Advanced features may require training.
  • Integration Dependence: May rely on external tools for certain tasks.
  • Language Limitations: Primarily available in Polish and English.

Focus Contact Center's Support Options

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