About Freshcaller
Freshcaller is a cloud-based contact center software from Freshworks that helps businesses manage customer interactions efficiently. It offers features such as a multilingual platform, a free demo, and direct sales support, so users can quickly establish a responsive customer support system. Freshcaller allows for two-way conversations, which are essential for building strong customer relationships, and enables the setup of a contact center within hours, supporting remote workforce operations. This software also ensures no missed calls and lower wait times, improving overall customer satisfaction. Key capabilities: multilingual support contact center setup demo availability sales contact remote workforce support Best for: businesses that need to manage customer support effectively.
Freshcaller Details
Freshcaller's In-App Market Place
Does Freshcaller have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
Usd ($)
Pros & Cons
- Easy setup with minimal effort.
- Fantastic support team.
- Useful features like automation, agent performance evaluation, and call volume analysis.
- Good sound quality during customer calls.
- Dashboard provides clear call and query status.
- Offers local phone numbers for calling.
- Slow response time for support tickets with unhelpful follow-ups.
- Limited customizability of call flows, restricted to standard call center schemas.
- Technical issues or outages can take days to resolve.
- Some users face difficulties joining calls, often due to user error.
Freshcaller's Support Options
Email Address
sales@freshworks.comDocumentation
https://support.freshcaller.com/support/homeCommunity Forums
https://community.freshcaller.com/Chatbot
Available