About Freshcaller
Freshcaller is a cloud-based contact center software from Freshworks that helps businesses manage customer interactions efficiently. It offers features such as a multilingual platform, a free demo, and direct sales support, so users can quickly establish a responsive customer support system. Freshcaller allows for two-way conversations, which are essential for building strong customer relationships, and enables the setup of a contact center within hours, supporting remote workforce operations. This software also ensures no missed calls and lower wait times, improving overall customer satisfaction. Key capabilities: multilingual support contact center setup demo availability sales contact remote workforce support Best for: businesses that need to manage customer support effectively.
Freshcaller is a robust, cloud-based contact center software designed to streamline customer communication and enhance call management for businesses of all sizes. With its intuitive user interface, Freshcaller enables users to set up and manage a contact center within hours, offering features like call routing, IVR systems, and voicemail customization. This software caters to both local and international businesses, allowing users to buy or port phone numbers from over 50 countries. Advanced features like AI-powered voice bots, call recording, and real-time monitoring ensure businesses can deliver seamless, personalized customer service while maintaining efficiency and scalability. One of Freshcaller’s standout aspects is its extensive integration capabilities, seamlessly connecting with Freshworks’ ecosystem, including Freshdesk and Freshsales, as well as third-party platforms like Salesforce, Shopify, and HubSpot. The software supports compatibility with SIP devices, mobile apps for Android and iOS, and BYOC (Bring Your Own Carrier) options. Its functionality extends to advanced call queue management, automated call distribution, and fallback routing, ensuring uninterrupted service even during high call volumes.
Pros & Cons
- Easy setup with minimal effort.
- Fantastic support team.
- Useful features like automation, agent performance evaluation, and call volume analysis.
- Good sound quality during customer calls.
- Dashboard provides clear call and query status.
- Offers local phone numbers for calling.
- Slow response time for support tickets with unhelpful follow-ups.
- Limited customizability of call flows, restricted to standard call center schemas.
- Technical issues or outages can take days to resolve.
- Some users face difficulties joining calls, often due to user error.
Features
Key features
Businesses can purchase local, toll-free, and international numbers to ensure their customers have easy access to support.
Customize how calls are routed within the system using features like multi-level IVR and advanced inbound routing.
Record and store calls for training, compliance, or quality assurance purposes.
Monitor call center performance in real time, with metrics like wait times, service level adherence, and call abandonment rates.
View and manage live call statistics, queues, and agent performance.
Automate responses to common customer inquiries, reducing the workload for agents and improving overall response times.
Generate reports to analyze call data and optimize customer service operations.
Take calls and manage communications on the go using the Freshcaller mobile app for iOS and Android devices.
Additional features
Set up a fully flexible PBX system with self-service options to route calls to the appropriate agent or team.
Personalize voicemail greetings and route after-hours calls to voicemail.
Route calls to the right agent even during unexpected call scenarios.
Add multiple agents to calls for collaborative problem-solving and resolution.
Track every phase of a call, from inbound to resolution, to ensure quality service.
Distribute incoming calls to agents based on predefined rules, reducing wait times and improving customer satisfaction.
Automate outbound calls, boosting connection rates and productivity.
Customize greetings, hold messages, or wait time music to align with brand identity.
Keep detailed notes on calls to ensure continuity in customer service and help future interactions.
Supervisors can monitor ongoing calls and intervene if necessary to maintain quality control.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About Freshcaller
Freshcaller is a cloud-based contact center software from Freshworks that helps businesses manage customer interactions efficiently. It offers features such as a multilingual platform, a free demo, and direct sales support, so users can quickly establish a responsive customer support system. Freshcaller allows for two-way conversations, which are essential for building strong customer relationships, and enables the setup of a contact center within hours, supporting remote workforce operations. This software also ensures no missed calls and lower wait times, improving overall customer satisfaction. Key capabilities: multilingual support contact center setup demo availability sales contact remote workforce support Best for: businesses that need to manage customer support effectively.
Freshcaller Details
Freshcaller's In-App Market Place
Does Freshcaller have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
Usd ($)
Pros & Cons
- Easy setup with minimal effort.
- Fantastic support team.
- Useful features like automation, agent performance evaluation, and call volume analysis.
- Good sound quality during customer calls.
- Dashboard provides clear call and query status.
- Offers local phone numbers for calling.
- Slow response time for support tickets with unhelpful follow-ups.
- Limited customizability of call flows, restricted to standard call center schemas.
- Technical issues or outages can take days to resolve.
- Some users face difficulties joining calls, often due to user error.
Freshcaller's Support Options
Email Address
sales@freshworks.comDocumentation
https://support.freshcaller.com/support/homeCommunity Forums
https://community.freshcaller.com/Chatbot
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