About Freshdesk
Freshdesk is a customer service software from Freshworks that supports efficient customer interactions. It includes AI-powered agents, multi-language support, and easy setup so businesses can improve agent productivity and improve customer satisfaction. Freshdesk provides tools for tracking customer issues, managing support tickets, and facilitating live chats, allowing teams to respond quickly and effectively. With features like Freddy AI, organizations can automate responses and gain insights into customer needs. Key capabilities: AI-powered agents Multi-language support Ticket management Live chat Reporting tools Best for: customer support teams that need to manage inquiries effectively and improve service delivery.
Freshdesk Details
Freshdesk's In-App Market Place
Does Freshdesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), RUB (₽), BRL (R$)
Pros & Cons
- Easy to manage multiple stores and responsive customer service.
- Great support and account management.
- Customizable applications and integrations with other products.
- Intuitive, user-friendly interface for efficient ticket management.
- Efficient consolidation of customer queries from multiple channels into a unified inbox.
- Inefficient tools and inadequate automation design.
- Missing standard features like sending to multiple recipients and saving drafts.
- Tickets can sometimes get lost or misplaced during transfers.
- Aggressive spam filter that may require constant monitoring.
- The mobile app lacks functionality compared to the desktop version.
Freshdesk's Support Options
Email Address
ssupport@freshworks.comContact
+1 (855) 747 6767Community Forums
https://community.freshworks.com/Chatbot
Available