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Go-Experience

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Software Status:Active

About Go-Experience

Go-use is an omnichannel contact center software from GoIP designed to improve customer use across all points of interaction. It combines call center capabilities, voice broadcasts, and reliable communication tools so organizations can manage customer conversations effectively. Go-use provides a single sign-in feature that supports smooth communication across various channels, ensuring both employees and customers have a cohesive use. The platform offers reliable integration options and real-time analytics to help organizations understand customer interactions better. Key capabilities: omnichannel communication voice broadcasting real-time analytics single sign-on reliable integration options Best for: organizations that need to improve customer engagement and simplify their contact center operations.

Go-Experience Details

Vendor
GoIP
Year Launched
2015
Location
Nairobi, Kenya
Deployment
cloud, on premise, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinesewcsstore.
Users
Customer Service Representatives, Contact Center Agents, Sales Professionals, IT Administrators, Marketing Specialists, Operations Managers, Customer Success Managers, Business Analysts
Industries Served
Automotive, Telecommunications, IT Services, Education, Financial Services, Healthcare, Retail and E-commerce, Hospitality, Travel and Tourism, Public Sector
Tags
Call Center, Contact Center, Customer Service, Communication, Go-Experience

Go-Experience's In-App Market Place

Does Go-Experience have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr)

Pros & Cons

  • Highly customizable platform with flexible pricing to suit varying business needs.
  • Easy setup and scalability without the need for extensive infrastructure.
  • Advanced features like workforce management, campaign tracking, and IVR builder for automation and efficiency.
  • Detailed reporting tools for performance insights and informed decision-making.
  • Dedicated customer support to assist with implementation and maintenance.
  • Limited information on advanced analytics or AI capabilities for predictive insights.
  • Scalability and performance under high call volumes not explicitly addressed.
  • Lack of detailed reviews on the platform’s user interface design or ease of navigation.
  • No specific pricing details provided upfront, potentially requiring consultations for estimates.
  • Limited third-party integration details beyond CRM and ticketing tools.

Go-Experience's Support Options

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