About HaloITSM
HaloITSM is a help desk software from HaloITSM that supports IT service management. It combines incident management, problem management, and change management so organizations can address IT issues efficiently. The platform provides tools for tracking IT services, managing service requests, and automating workflows. With customizable dashboards and reporting features, users can gain insights into service performance and areas needing improvement. Key capabilities: incident management problem management change management reporting and analytics user access management Best for: IT teams that need to manage service requests and maintain service quality.
HaloITSM Details
HaloITSM's In-App Market Place
Does HaloITSM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- Efficient incident and asset management with automation.
- Highly customizable workflows and ticketing system.
- User-friendly interface with real-time notifications.
- Strong customer support with quick response times.
- Seamless integration with various third-party tools.
- Complex initial configuration due to vast features.
- Limited native integrations with some external platforms.
- Reporting and analytics could be more user-friendly.
- Navigating new tickets requires prior familiarity.
- Occasional performance lags in certain scenarios.
HaloITSM's Support Options
Email Address
sales@imaginehalo.comContact
+44 (0) 1449 833111Documentation
https://halo.haloservicedesk.com/apidoc/infoCommunity Forums
https://community.haloitsm.com/